Last Updated: June 2025
In today’s competitive business environment, delivering top-tier customer service is non-negotiable. In fact, 90% of consumers consider customer service a key factor in their choice of brand (Microsoft).
While Moneypenny has established itself as a trusted provider of virtual receptionist and live chat services, it might not meet the unique needs of every business. Whether you’re looking for more customization, budget-friendly options, or enhanced features, exploring the right Moneypenny alternatives can make all the difference.
In this article, we’ve rounded up the 10 best Moneypenny alternatives to help you find the perfect solution for your customer support needs.
What is Moneypenny?
Moneypenny is a key provider of outsourced communication solutions, with particular expertise in virtual receptionist and live chat services in the business sector. With UK roots and a U.S. presence dating back to 2014, Moneypenny provides 24/7 coverage via both real human receptionists and technology that manages calls seamlessly.
Key Services Offered by Moneypenny
- Virtual Receptionist Services: Moneypenny’s professional receptionists answer your calls according to your instructions, representing your business and team as if they were in your office. They tend to tasks such as call forwarding, message taking, appointment arrangement, and leaving a professional face for your business.
- Live Chat Support: Their managed live chat solution helps businesses to communicate with their website visitors, providing a direct chat line, which improves customer experience. It offers systems customization, real-time analytics, and integration with Facebook Messenger for omnichannel support.
- Bilingual Support: To keep up with customers from another country, Moneypenny provides a bilingual service, with receptionists who are fluent in both Spanish and English to help communicate in multiple languages.
- Industry-Specific Solutions: Moneypenny offers specialized services for several industries, such as legal, medical, real estate, and finance, to ensure your industry’s unique requirements are served by specialists.
Top 10 Moneypenny Alternatives
With 86% of customers willing to pay a premium for a good experience, the support partner is a competitive advantage. However, Moneypenny won’t be a perfect fit for every business. If you’re looking for better value, additional features, or industry-specific support, then here are 10 great Moneypenny alternatives to consider.
1. Helplama
Pricing: Custom Pricing
Helplama is a customer support outsourcing solutions provider that provides a strong alternative to Moneypenny, with extensive options for companies looking for personalized, scalable, omnichannel communication services. They offer specialized agents for live chat, phone, email, and social media support, who are trained to replicate your brand’s voice and processes.
By emphasizing long-term agent assignments, they put a priority on consistency and relationship building. Helplama’s solutions are specific to such types of businesses as SaaS, e-commerce, hospitality, and local services, and can be accessed via the phone or online 24/7 in the U.S., U.K., and Australia.
Their elastic pricing, which begins at $399/mo, as well as pay-per-call options, makes them affordable to new startups and established businesses, as well as a great option for small business virtual receptionist services. And with easy integration with your existing tools and performance tracking in real-time, Helplama helps businesses elevate customer satisfaction and reduce operational costs.
2. Smith.ai
Pricing: Custom Pricing
Smith.ai is a great virtual receptionist and customer engagement platform, and ranks as one of the best Moneypenny Alternatives for all businesses who wish to get the best 24/7 customer communication support.
By offering professional call answering, live chat, and lead capture services, Smith.ai helps businesses increase customer satisfaction and generate conversions. It’s user-friendly, with integrations to CRM, calendar, and marketing system that allows to manage, track, and send easy data output.
With a strong emphasis on responsiveness, efficiency, and automation, Smith.ai is ideal for businesses looking to streamline operations and improve client engagement at scale.
3. AnswerConnect
Pricing: Custom Pricing
AnswerConnect is a complete 24/7 virtual receptionist service, helping businesses of all sizes capture every call and ensure every customer is cared for, all on demand. They offer live call answering, live chat, appointment scheduling, and CRM integration, all of which can be personalized with your brand’s voice.
With month-to-month or industry-specific packages, they offer services to fit your needs. Their passion for sustainability goes beyond the product and is showcased with their “1 Tree, 1 Planet” campaign, planting a tree for every customer and employee each month.
4. Peak Support
Pricing: Custom Pricing
Peak Support is a people-first BPO company providing support for innovative companies. It has the best Glassdoor rating and lowest attrition rate in the customer experience (CX) outsourcing space and is trusted by clients to deliver top-notch and reliable support.
The company provides multilingual customer service and technical support in North America, South America, Asia, and Europe in industries ranging from e-commerce and healthcare to SaaS, gaming, and social media.
5. Helpware
Pricing: Custom Pricing
Helpware specializes in building customized teams for Customer Service and Back Office support, designed specifically for high-growth startups and enterprise-level organizations. With global offices in the U.S. (California, Virginia, Kentucky), Ukraine, the Philippines, Germany, and Mexico, Helpware is well-equipped to scale operations and adapt to client-specific needs.
Helpware stands out for its emphasis on culture, global reach, and tailored service models. While Moneypenny is ideal for front-line receptionists and live chat services, Helpware offers broader operational support and long-term team-building solutions, making it ideal for businesses seeking deeper integration and scalability.
6. Melu
Pricing: Custom Pricing
Melu places live human operators on your website around the clock as your “online reception.” Their team looks after your live chat for you, increasing customer service and leads, without the need to take on dedicated staff.
Melu has one FAQ document that is shared with all of their operators to get an understanding of your business and give accurate responses. You get to ‘save time & make more money, as when visitors show interest, they take the details, and it allows you to follow up.
7. SureCall
Pricing: Custom Pricing
SureCall is a world-class provider of BPO services with a full spectrum of services to ensure its customers receive outstanding customer support. By outsourcing your business processes to SureCall, you can focus on your core strengths while they efficiently manage your technical support, customer service, and back-office operations.
With 24/7 reach through different forms of communication, SureCall offers bespoke BPO services to fit your individual project. With a commitment to understanding and exceeding your goals, SureCall makes the outsourcing process seamless and helps optimize your overall business performance.
8. Ngage
Pricing: Custom Pricing
Ngage is a live chat service dedicated to converting your website visitors into qualified leads by connecting you to new prospects with its fully-staffed, 24/7 Live Chat solution. Used by more than 8,000 businesses, Ngage promotes discreet, meaningful engagements which are proven to establish rapport with prospective clients.
Not only does the platform collect vital visitor data points, but it delivers them directly to your intake or sales team in real time, allowing you to work your process faster and with a higher successful conversion rate; all at an affordable price point.
9. Chat Metrics
Pricing: Custom Pricing
Chat Metrics is a 24/7 fully managed live chat service that aims to convert more website visitors into warm leads with human, real-time conversations. Based in Melbourne, Australia, Chat Metrics was established in 2015.
Their conversational marketing and sales platform is developed to double your website conversion rates by engaging your visitors with real-time conversations from your sales and support team. This hands-off solution is ideal for companies seeking to maximize ROI from existing web traffic without adding internal workload.
10. Wing Assistant
Pricing: Custom Pricing
Wing Assistant provides a robust alternative to Moneypenny, providing professional remote talent for SMB, startups, and busy professionals. Known as the “world’s best business assistant”, eases pressure on business by handling all time-consuming tasks, including social media management, sales calling, lead generation, data entry, and plenty more, letting firms concentrate on their core business.
What differentiates Wing isn’t just the cost but the scale. Consider it as adding a dependable employee to your company, but minus the high expenses. With a flexible subscription model, Wing can save you up to $50,000 a year vs. hiring in-house talent in the U.S.
Its on-demand access to trained professionals makes it a great fit for businesses seeking to simplify and scale.
Best Virtual Receptionist Services
Selecting the right virtual receptionist services is essential for companies of any size looking to streamline customer communication. With these services, you can take care of incoming calls, book appointments, answer queries, and even handle live chat without requiring an in-house staff on a full-time basis.
With access to professional 24/7 staff, virtual receptionists make sure you never lose out on an opportunity to capture new clients. With the right service, businesses can improve customer satisfaction, streamline operations, and present a polished, reliable image to every caller.
How Much Does a Virtual Receptionist Cost?
Virtual receptionists are a cheaper way to offer first-tier communication without the expense of a full-time employee. With the global virtual receptionist service market projected to reach $25 billion by 2029, businesses are increasingly turning to these services for efficient, around-the-clock customer engagement.
Here’s a breakdown of common services and what you can expect to pay:
- Phone Answering: Expect to pay between $250 to $400 per month for basic plans that include answering calls, transferring them, and providing basic business info.
- Outbound Calling: Services like appointment reminders or follow-ups typically cost $20–$30 per hour.
- Call Scripting: Helps standardize responses, with plans ranging from $15 to $99 per month depending on complexity.
- Appointment Scheduling: Usually billed per booking, averaging $1 to $5 per appointment.
- Order Processing: Virtual receptionists can handle orders for $50 to $100 per month, based on volume and complexity.
- Message Taking: If not included, this typically costs $10 to $15 for basic message services.
- Live Chat: Adding live chat support to your site generally costs around $100 to $150 monthly, depending on the provider and hours of coverage.
Ultimately, pricing depends on the scope of services, hours of availability, and whether your provider offers a shared or dedicated receptionist model. But with the right setup, these services can save time, reduce overhead, and elevate your customer experience.
Conclusion
Finding the right customer support solution can significantly impact your business’s growth and customer retention. With 96% of consumers stating that customer service directly influences brand loyalty, it’s crucial to choose a partner that aligns with your communication goals, industry needs, and budget. While Moneypenny is widely recognized, many businesses are turning to other providers that offer greater flexibility, integration capabilities, or cost-efficiency.
Among the top Moneypenny alternatives, Helplama stands out for its dedicated, brand-trained agents and flexible, scalable pricing models. It’s particularly well-suited for startups and growing companies that need 24/7 omnichannel support without compromising on personalization. By exploring the best Moneypenny alternatives, you can enhance customer experience, streamline your operations, and stay competitive in today’s fast-paced service environment.
