Last Updated: June 2025
Looking for the best LiveOps alternatives in 2025? You’re not alone. As customer expectations grow and businesses seek cost-effective, 24/7 customer support solutions, outsourcing is becoming the go-to strategy.
70% of companies say their biggest reason for outsourcing customer service is to reduce costs. This rapid growth shows that brands are actively seeking scalable, omnichannel, and AI-ready support partners to match rising service demands.
While LiveOps has been a popular choice for years, it may not be the best option for every business. Especially if you’re looking for global talent, multi-language support, or advanced automation. That’s why we’ve compiled the top 10 customer support outsourcing providers that serve as excellent LiveOps alternatives in 2025.
1. Helplama
Pricing:
Starts at $399/month
Helplama is a U.S.-based customer support outsourcing agency designed for startups and scaling businesses. It provides 24/7 omnichannel support, including live chat, email, phone, and social media. With a no-contract model and industry-specific agents, Helplama stands out for its flexibility and dedicated workforce. It’s ideal for SaaS, eCommerce, and healthcare businesses looking to enhance customer experience without overhead stress.
Key Features:
- 24/7 support across channels
- Industry-trained, long-term agents
- Cancel anytime, no lock-ins
- Performance reports & real-time monitoring
2. Foundever
Pricing:
Custom pricing (for large enterprises)
Formerly Sitel Group, Foundever offers enterprise-grade customer service outsourcing with over 170,000 agents in 45 countries. It’s best suited for global brands seeking multilingual, scalable support teams.
Key Features:
- Global team in 60+ languages
- Handles over 9M customer interactions daily
- Experience in AI, Web3, and B2C support
3. Ascensos
Pricing:
Tailored pricing
Ascensos is known for delivering boutique-style, branded customer experiences. Its multichannel and multilingual approach ensures your brand voice remains consistent, even when support is outsourced.
Key Features:
- Phone, chat, email, and social support
- Multilingual agents for global markets
- Customized onboarding and analytics
4. TELUS Digital
Pricing:
Custom pricing
Previously TELUS International, TELUS Digital combines AI, automation, and global outsourcing to offer an advanced digital-first customer support experience across 32 countries.
Key Features:
- AI chatbots in 50+ languages
- NLP capabilities for smarter conversations
- Omnichannel support across industries
5. Sensée
Pricing:
Custom (for mid-to-large businesses)
Sensée specializes in remote, full-time customer service agents. Based in the UK, it’s ideal for finance, healthcare, and retail companies needing high compliance and consistency.
Key Features:
- 1000+ full-time WFH agents
- Financial services qualified
- ISO-certified and data-secure
6. Working Solutions
Pricing:
Custom pricing
Working Solutions offers flexible, on-demand CX agents for US and Canadian markets. Its strength lies in serving niche industries like healthcare and home services.
Key Features:
- Multichannel support (voice, chat, social)
- Built-in analytics and reporting tools
- Inbound sales and appointment setting
7. Capita
Pricing:
Enterprise pricing
Capita is a large UK-based provider specializing in remediation, collections, and customer complaints handling. It’s a strong choice for government, telecom, and utility sectors.
Key Features:
- Handles 100M+ customer interactions annually
- SmartAgent tools for automation
- Extensive UK and EU presence
8. Ventrica
Pricing:
Custom pricing
Ventrica blends traditional call center services with social media-savvy support. Its agents are selected to act as brand advocates, making them ideal for high-touch industries.
Key Features:
- Social media and CRM integration
- Multichannel and AI-driven tools
- Inbound, outbound, and lead nurturing
9. SupportYourApp
Pricing:
Flexible pricing
Based in Ukraine with global operations, SupportYourApp serves SaaS and eCommerce brands with 24/7 support across social media, Amazon, and email channels.
Key Features:
- 24/7 inbound and outbound support
- Amazon-specific customer handling
- Affordable for small-to-mid-sized companies
10. Upcall
Pricing:
Flexible pricing
Upcall offers outbound customer engagement with a focus on lead nurturing, market research, and sales conversion. It’s best suited for B2B and SaaS companies.
Key Features:
- Top-tier US-based sales agents
- CRM integrations and call analytics
- Inbound and outbound support tools
Why These Tools Are the Best LiveOps Alternatives
Each of these providers offers something unique that makes them powerful LiveOps alternatives—whether it’s 24/7 support, multilingual agents, AI tools, or social media capabilities. Many of them also offer flexible pricing models, allowing businesses of all sizes to outsource without long-term commitments.
With over 65% of companies prioritizing omnichannel customer service, the demand for adaptable outsourcing solutions continues to grow. Whether you’re scaling or stabilizing, these LiveOps alternatives offer the innovation, reliability, and scalability your business needs.
Best Customer Support Outsourcing Companies
Outsourcing customer service is no longer just about reducing costs, it’s about unlocking efficiency, expanding coverage, and enhancing customer experience. Businesses across SaaS, retail, healthcare, and telecom are increasingly partnering with trusted third-party providers to manage growing service demands.
In this section, we’ll explore the best customer support outsourcing companies that deliver exceptional results in 2025, while also comparing two industry giants: Foundever vs Alorica.
1. Foundever vs Alorica: Which One’s Right for You?
When evaluating enterprise-grade providers, one of the most common debates is Foundever vs Alorica. Both are global powerhouses with deep customer support networks, but they differ in strengths.
- Foundever (formerly Sitel Group) operates in over 45 countries and offers support in 60+ languages, catering to high-volume, global enterprises. Their specialization in AI-powered customer interactions, Web3 support, and automation sets them apart in digital-first markets.
- Alorica, on the other hand, shines in voice-heavy support and has a strong presence in North America, Asia, and Latin America. It focuses on call center services and cost-effective BPO solutions for healthcare, retail, and finance industries.
If you’re aiming for omnichannel support, complex automation, and wide language capabilities, Foundever may be the better pick. But if your priority is budget-friendly voice support and regional expertise, Alorica delivers reliable results.
2. Why Multilingual Customer Service Outsourcing Matters
In a global economy, customers expect to interact with brands in their native language. That’s why multilingual customer service outsourcing is no longer optional—it’s critical for delivering inclusive, localized support.
Top providers like Foundever, SupportYourApp, and Ascensos specialize in multilingual support across chat, email, and phone. Whether you’re serving customers in Europe, Latin America, or Asia, these agencies can help you maintain brand consistency while breaking language barriers.
The benefits of multilingual customer service outsourcing include:
- Increased customer satisfaction and loyalty
- Expanded global reach without internal hiring
- Reduced response times in local markets
- Better compliance with regional regulations
For example, SupportYourApp offers 24/7 assistance in 30+ languages, making it a great fit for SaaS and eCommerce companies targeting international customers. Similarly, Sensée’s UK-based agents provide region-specific support for finance and healthcare brands.
3. Other Top-Tier Outsourcing Providers in 2025
Beyond the Foundever-Alorica debate, several other companies are making waves in the customer support outsourcing space:
- Helplama – Ideal for startups and SMEs, offering U.S.-based, no-contract support with multichannel capabilities.
- TELUS Digital – Combines AI automation with human support in over 50 languages, making it perfect for tech-forward businesses.
- Working Solutions – Offers a flexible agent model in the U.S. and Canada with built-in analytics and CRM integration.
- Ventrica – Known for blending social media support with traditional BPO, perfect for DTC brands needing brand-aligned communication.
Conclusion
The customer support landscape in 2025 is evolving rapidly, and relying solely on legacy platforms like LiveOps may no longer meet the dynamic needs of modern businesses. With rising expectations, 24/7 availability, and demand for personalized experiences, outsourcing has become a strategic necessity.
84% of companies that invest in better customer experience report a noticeable increase in revenue, proving that the right support partner can directly impact your bottom line.
That’s where these top LiveOps alternatives come in. Whether you need multilingual agents, scalable support teams, or AI-enhanced automation, the providers listed above offer tailored solutions for startups, enterprises, and everything in between.
Among them, Helplama stands out as the most startup-friendly and flexible option. With U.S.-based agents, cancel-anytime plans, and omnichannel expertise, Helplama is built to deliver exceptional service without the operational burden. Whether you’re a SaaS, eCommerce, or healthcare brand, Helplama helps you scale efficiently while staying laser-focused on growth.
