Last Updated: May 2025
Looking for the best LiveOps alternatives in 2025? You’re not alone. With over 65% of businesses prioritizing omnichannel customer service platforms, the demand for flexible, cost-effective, and scalable support solutions is higher than ever. LiveOps, while a popular choice, may not be the perfect fit for every organization, especially those seeking AI capabilities, multi-channel support, or affordable global teams.
To help you find the right match, we’ve compiled a list of the top 10 alternatives to LiveOps, each offering unique strengths across pricing, features, and ease of use.
1. Helplama
Pricing:
Starts at $399/month
Helplama is a U.S.-based customer support outsourcing agency designed for startups and scaling businesses. It provides 24/7 omnichannel support, including live chat, email, phone, and social media. With a no-contract model and industry-specific agents, Helplama stands out for its flexibility and dedicated workforce. It’s ideal for SaaS, eCommerce, and healthcare businesses looking to enhance customer experience without overhead stress.
Key Features:
- 24/7 support across channels
- Industry-trained, long-term agents
- Cancel anytime, no lock-ins
- Performance reports & real-time monitoring
2. Exotel
Pricing:
Starts at $120 per 3 months
Exotel is a leading cloud telephony platform known for context-aware engagement tools. It caters to businesses needing scalable calling and messaging infrastructure, especially in India and Southeast Asia. Its APIs integrate easily with CRMs, helping brands manage thousands of customer calls daily with predictive dialers and call routing logic.
Key Features:
- Bulk SMS & cloud telephony
- Call recording and tracking
- Intelligent call routing
- Scalable integrations with CRMs
3. Servetel (by Acefone)
Pricing:
Available on Request
Servetel provides cloud-based communication services that simplify customer interactions for businesses of all sizes. Whether it’s inbound support, outbound campaigns, or IVR systems, Servetel brings automation and analytics under one platform. With a focus on Indian SMEs, it has emerged as a worthy LiveOps alternative for regional support.
Key Features:
- Call tracking & recording
- Multilevel IVR
- Auto-dialer features
- Custom APIs for CRM integration
4. CallHippo
Pricing:
Free trial, then $22/month per user
CallHippo is a VoIP-based virtual phone system tailored for remote and hybrid teams. With a user-friendly interface and real-time call tracking, it enables businesses to run global calling operations at a fraction of traditional telephony costs. Its voicemail-to-email and call analytics features make it a smart fit for sales and support teams alike.
Key Features:
- Smart call forwarding
- Call analytics dashboard
- Voicemail-to-email functionality
- Global number availability
5. CloudTalk
Pricing:
Starts at $21.6/month per user (billed annually)
CloudTalk is a cloud-based calling software designed for customer service and sales teams. Its built-in auto-dialers, transcription services, and CRM integrations enable businesses to streamline outbound calls and track conversations efficiently. It’s especially effective for distributed teams and B2B sales operations.
Key Features:
- Auto-dialer & smart queuing
- Call recording and transcription
- Real-time dashboard
- Integrations with HubSpot, Pipedrive, etc.
6. JustCall
Pricing:
Starts at $25/month per user (billed annually)
JustCall is a modern AI-powered communication platform that combines voice, SMS, and WhatsApp into a unified dashboard. It empowers businesses to automate workflows, coach agents, and offer real-time call tracking. With built-in CRM syncing and smart analytics, it’s one of the strongest LiveOps alternatives for sales and support alignment.
Key Features:
- AI call scoring and coaching
- WhatsApp and SMS integration
- Workflow automation
- One-click CRM sync
7. KrispCall
Pricing:
Starts at $13/month per user
KrispCall offers a cloud telephony solution built for SMBs and startups. It provides multiple numbers within one workspace and includes features like call recording and call forwarding. Its affordability and responsive support team make it a reliable pick for businesses seeking scalable voice systems.
Key Features:
- Multi-number support
- Unified dashboard for voice & SMS
- Instant call logs & monitoring
- Local & international calling
8. Salesforce Service Cloud
Pricing:
Starts at $21.6/month per user
Salesforce Service Cloud is an enterprise-grade CRM and customer support system offering deep automation, case management, and AI support. Its robust ticketing workflows and custom dashboards allow teams to manage complex service pipelines. For companies needing full CRM + support integration, this is one of the most powerful LiveOps alternatives.
Key Features:
- Intelligent case routing
- SLA management tools
- Omni-channel support
- Integration with sales & marketing
9. Zoho Desk
Pricing:
Free for up to 3 agents, paid plans from $0/user/month
Zoho Desk is a lightweight yet feature-rich helpdesk software designed to streamline ticket management and improve response times. It includes automation, multichannel support, and integration with Zoho’s full suite of apps, making it ideal for growing teams who want control without complexity.
Key Features:
- Helpdesk ticketing
- SLA tracking
- Social media integrations
- Workflow automation
10. LiveAgent
Pricing:
Starts at $13/month per agent
LiveAgent is a robust customer service platform that combines email ticketing, call center support, and live chat into one tool. Its easy interface and powerful real-time features make it a favorite among support teams that want a complete helpdesk experience. It’s one of the best LiveOps alternatives for small and mid-sized companies.
Key Features:
- Call center with IVR
- Real-time live chat
- Universal inbox
- CRM & eCommerce integrations
Best Customer Service Tools
Delivering exceptional customer experiences requires more than just staffing, it demands the right tools that empower your team to respond efficiently, personalize interactions, and stay consistent across channels. In 2025, the best customer service tools blend omnichannel capabilities, automation, AI-driven insights, and seamless CRM integrations.
Zendesk continues to be a dominant player, offering a full suite of helpdesk, chat, and self-service solutions. Its intuitive dashboard and AI-powered macros help agents respond faster while improving resolution rates. Freshdesk is another strong contender, ideal for startups and SMBs with its affordable pricing and scalable features like ticketing, automation, and multi-channel support.
Helplama, already mentioned earlier, is gaining popularity for companies seeking outsourced agents backed by performance tracking and industry-specific training. For businesses heavily reliant on social media, Sprout Social and Zoho Desk offer tight integrations to manage conversations across platforms like Facebook, Instagram, and Twitter without juggling multiple tabs.
If you want deep analytics and workforce management baked in, Gorgias (great for eCommerce) and Intercom (popular among SaaS companies) shine for their proactive support capabilities.
Ultimately, the best tool is the one that aligns with your customer volume, support goals, and budget. A smart stack of helpdesk + CRM + automation can significantly elevate both efficiency and customer satisfaction. As you evaluate LiveOps alternatives, prioritize customer service tools that don’t just support your agents but actively enable them to go above and beyond.
Best Call Center Software for Small Business
For small businesses, choosing the right call center software is a balance between affordability, usability, and scalability. Whether you’re managing a lean team or planning to scale operations gradually, today’s market offers powerful tools that don’t break the bank.
Two notable options often compared are CallHippo vs JustCall. Both offer cloud-based calling, global number availability, and integrations with major CRMs. However, CallHippo stands out for startups needing a quick setup and essential features like voicemail-to-email, call analytics, and virtual numbers at a lower starting cost. On the other hand, JustCall shines with its AI-powered coaching, WhatsApp and SMS integration, and seamless CRM syncing, making it ideal for businesses looking for deeper automation and cross-channel communication.
CloudTalk is another excellent option with features like auto-dialing, call queuing, and call transcription, which can be extremely useful for outbound sales teams. Meanwhile, KrispCall appeals to startups and solopreneurs with its budget-friendly plans and multi-number support in a unified workspace.
If you’re focused on inbound support, LiveAgent offers a comprehensive toolset combining live chat, email ticketing, and IVR-based call routing, all under a simple interface.
As a small business, the right call center software should reduce agent workload, improve customer wait times, and provide insight into call performance. Look for tools that offer transparent pricing, real-time monitoring, and customer-centric features tailored for growing teams. Investing in the right platform today will save countless hours and boost your brand’s reputation as you scale.
Conclusion
As customer expectations continue to rise, tools like LiveOps must evolve or be replaced. A recent report by Grand View Research states that the global contact center software market is expected to reach $149.58 billion by 2030, signaling massive growth and competition.
Whether you’re seeking affordable call center software, advanced CRM tools, or 24/7 outsourced customer support, this list of the best LiveOps alternatives will help you find the right partner tailored to your business goals.
Each solution offers a unique take on flexibility, automation, or affordability. So don’t settle, explore your options, and build a support stack that truly scales.
