Last Updated: June 2025
Customer service outsourcing is evolving rapidly, and businesses are constantly on the lookout for flexible, affordable, and scalable solutions. While Foundever (formerly Sitel Group) remains a well-known name in the industry, it’s not the right fit for everyone. Whether due to pricing, service limitations, or scalability concerns, many businesses are actively exploring Foundever alternatives that can offer better support, smarter automation, or industry-specific expertise.
In 2025, the revenue in the Business Process Outsourcing market is projected to reach a staggering US$414.81bn worldwide. This explosive growth has opened the doors to innovative players who challenge traditional call center models with smarter, more agile services.
So if you’re searching for the best customer support providers to replace or upgrade from Foundever, here’s a curated list of the 10 best Foundever alternatives to consider in 2025.
1. Helplama
Pricing:
Starts at $399/month
Helplama offers a modern, AI-driven customer support outsourcing solution designed specifically for eCommerce and SaaS brands. What makes Helplama stand out among other Foundever alternatives is its combination of automation, hybrid agent models, and affordable US-based support teams. They also offer zero-risk trials and even recruit agents on your behalf based on your brand tone.
Key Features:
- AI + human hybrid support agents
- eCommerce order management & returns handling
- 24/7 live chat, email, and phone support
- Native integration with Shopify, Gorgias & more
- Specialized agents trained in your business processes
2. Helpware
Pricing:
Starts at $1,500/month
Helpware is known for building custom support teams that align with your brand voice. Their services span from customer service to content moderation and technical support, making them a flexible option for scaling businesses.
Key Features:
- Onshore and offshore team options
- High-quality hiring and training processes
- Multichannel support (chat, email, voice)
- Dedicated team managers
3. SupportYourApp
Pricing:
Starts from $1,200/month
SupportYourApp provides omnichannel customer support with a focus on startups and fast-growing tech companies. It offers support in over 35 languages, making it ideal for global brands.
Key Features:
- 24/7/365 support coverage
- ISO-certified data security
- CRM integration and reporting tools
- SLA-driven performance metrics
4. TaskUs
Pricing:
Custom
TaskUs is one of the biggest names among Foundever alternatives for enterprise-level businesses. It specializes in digital outsourcing, offering everything from customer experience (CX) to AI data labeling and content safety.
Key Features:
- Scalable operations for large enterprises
- Specializing in tech, gaming, and fintech
- Digital CX and automation tools
- Strong reputation in data security and compliance
5. Peak Support
Pricing:
Starts from $1,000/month
Peak Support provides flexible customer service outsourcing for fast-growing companies. Their remote teams are trained to handle technical support, billing, and onboarding, with full transparency in operations.
Key Features:
- US-based and international agents
- Real-time dashboards and KPI tracking
- Highly customizable support plans
- 100% remote workforce
6. TDCX
Pricing:
Enterprise pricing
TDCX is ideal for companies looking to expand into Southeast Asia, with strong operations in countries like the Philippines, Malaysia, and Thailand. It’s a powerful player among Foundever alternatives for companies prioritizing offshore cost-efficiency with enterprise-grade quality.
Key Features:
- Multilingual, regional specialists
- Voice, chat, and social media support
- Global compliance and ISO certification
- Excellent performance in APAC markets
7. WOW24-7
Pricing:
Starts from $800/month
WOW24-7 offers cost-effective customer support services with a personalized touch. They specialize in B2B, eCommerce, and SaaS support, delivering a global reach while maintaining high-quality human interactions.
Key Features:
- 24/7 multichannel support
- Low-cost offshore teams
- Fast onboarding (2–5 days)
- SLA-backed guarantees
8. 24-7 Intouch
Pricing:
Enterprise-level pricing
24-7 Intouch is a strong choice among Foundever alternatives for companies needing high-volume contact center solutions. They combine AI automation with human agents to support brands across industries including retail, travel, and finance.
Key Features:
- Global locations and support in multiple languages
- AI-powered self-service tools
- Data analytics and insights
- Strong client base including Fortune 500s
9. Unity Communications
Pricing:
Starts at $900/month
Unity Communications focuses on helping SMBs and startups by providing BPO and virtual assistant services. They are particularly known for their affordable pricing and US-based management.
Key Features:
- Philippines and US-based teams
- Inbound and outbound voice support
- Order processing and CRM management
- Tech support and virtual admin tasks
10. Fusion BPO Services
Pricing:
Custom plans
With over 30 delivery centers in 14 countries, Fusion BPO is one of the most geographically diverse Foundever alternatives. They support industries like telecom, healthcare, and finance, offering both inbound and outbound call center services.
Key Features:
- HIPAA and PCI DSS compliant
- Multilingual support
- Custom training for each client
- In-house QA and reporting systems
Why Consider These Foundever Alternatives?
Choosing the right outsourced customer service provider can drastically impact your customer retention, response times, and brand reputation. While Foundever is great for large enterprises, it may not be ideal for startups, eCommerce stores, or businesses that want more customization and agility.
The 10 Foundever alternatives listed above offer a diverse range of services, pricing, and scalability options, allowing businesses to find the perfect match based on their needs and budget.
Whether you’re looking for US-based agents, 24/7 multilingual support, or AI-powered automation, these providers have you covered.
Customer Care Outsourcing Service
In today’s competitive digital landscape, delivering exceptional customer service is more important than ever. As businesses grow, maintaining a high-quality support experience becomes challenging, especially for eCommerce brands operating around the clock. That’s where a customer care outsourcing service comes in. By outsourcing your support operations, you can ensure consistent, scalable, and cost-effective service without compromising quality.
Let’s explore how outsourcing works, its benefits, and why it’s particularly valuable for ecommerce customer support outsourcing.
What Is a Customer Care Outsourcing Service?
A customer care outsourcing service involves partnering with a third-party provider to manage some or all aspects of your customer support. These services may include live chat, email, phone support, social media responses, and even order management or returns processing.
These providers employ trained agents who represent your brand, answer customer queries, resolve issues, and help improve the overall customer experience. The best part? It frees your internal team to focus on growth, marketing, and product innovation.
Why Businesses Choose Outsourced Support
There are several reasons companies, especially in eCommerce, choose to outsource their customer care:
- Scalability: Outsourcing allows you to quickly ramp up during busy seasons (like holidays or major sales events).
- Cost Savings: You avoid the costs of hiring, training, and maintaining in-house teams.
- 24/7 Coverage: Most outsourcing providers offer round-the-clock service across time zones.
- Access to Expertise: Providers specialize in customer support and often have industry-specific experience.
For brands that sell online, ecommerce customer support outsourcing can be a game-changer. Whether you’re a Shopify store owner or a SaaS founder, outsourcing enables you to deliver top-tier customer service without the overhead.
The Importance of eCommerce Customer Support Outsourcing
The demands of online shoppers have evolved. They expect instant replies, personalized experiences, and seamless issue resolution across channels. Failing to meet these expectations can result in cart abandonment, poor reviews, and lost revenue.
That’s why ecommerce customer support outsourcing has become a go-to strategy for modern brands. Here’s what makes it so effective:
1. Multichannel Support
Outsourced partners often support customers across email, live chat, phone, and social media, ensuring consistent service wherever your customers are.
2. Trained eCommerce Agents
These teams are trained to handle order tracking, product inquiries, return policies, and refund processing, crucial tasks for online businesses.
3. Technology Integration
Many outsourcing services integrate directly with platforms like Shopify, WooCommerce, and Gorgias, so your support agents have full visibility into customer orders and behavior.
4. Fast Onboarding and Customization
You don’t need to spend weeks training a team. Most providers offer quick onboarding and can customize scripts, tone, and workflows to align with your brand.
Conclusion
As the customer experience landscape evolves, companies must stay agile and partner with service providers that truly align with their brand goals. With the customer support outsourcing market growing at over 9.8% CAGR, there’s never been a better time to consider smarter, more affordable, and more flexible Foundever alternatives.
If you’re aiming for cost efficiency, customized support, and scalable solutions, exploring these Foundever alternatives can be your next competitive advantage in 2025.
