Outsourcing customer service to the best customer service outsourcing companies for ecommerce store is a strategic approach that e-commerce businesses can use to enhance customer satisfaction, reduce operational costs, and allow internal teams to focus on core business activities.
According to various studies, outsourcing can reduce operational costs by up to 60% and increase customer satisfaction by 30%.
Below are detailed overviews of the top 15 best customer service outsourcing companies for ecommerce store to consider.
How To Choose Customer Service Outsourcing Companies
Selecting the appropriate customer service outsourcing company can improve your customer service provision by acting as a reflection of your brand’s dedication to customer contentment.
When you are narrowing down, testing, and choosing the top customer service outsourcing companies, keep the following in mind:
- What issue are you attempting to address – Begin by pinpointing the customer service gap that needs to be filled to define the specific features and functionality that customer service outsourcing companies must offer.
- Who will need to utilize it?- To assess cost and needs, it is important to determine the users of the customer service outsourcing company and the level of partnership required.
- What other tools does it need to work with?– Specify the additional tools required for compatibility. Identify the tools being substituted, and retained, and those that must be integrated, like accounting, CRM, or HR systems.
- What results matter? – Think about the outcome that the software must achieve to be deemed successful. Think about the skill you want to acquire or enhance and think about how you will measure your progress.
- How it would work within your organization?- Think about how the software selection process aligns with your organization’s workflows and delivery approach. Assess the strengths and identify the problem areas that require attention. Don’t assume that just because a tool is popular it will be effective in your organization, as every business is unique.
1. Helplama
Rating – 5/5
Pricing- Custom pricing based on service volume and requirements.
Helplama is renowned for its tailored solutions and committed support teams as a top customer service outsourcing provider. Businesses seeking to improve their customer service operations often choose them for their expertise in e-commerce. For personalized assistance, Helplama offers customized support services tailored to the unique requirements of each business.
Their services are also highly scalable, seamlessly expanding to meet the increasing demands of your business as it grows, especially during peak periods, ensuring uninterrupted and efficient customer support.
2. RPM BPO
Rating- 4.9/5
Pricing– Pricing Upon request
Based in Silicon Valley and with branches in Latin America, RPM BPO offers nearshore customer service outsourcing as well as other BPO solutions like sales and back-office support. The top 3 benefits of RPM BPO include top-notch service standards, excellent English skills, and alignment with US and Canadian culture.
RPM BPO prioritizes extensive training programs and utilizes cutting-edge technology tools to guarantee high efficiency and quality control.
3. PartnerHero
Rating- 4.9/5
Pricing– Free consultation is available and then the basic plan starts from $10/hour
PartnerHero offers customer service teams that are completely in sync with your brand. Every team is specifically designed to align with the client’s culture and business requirements.
Agents offer assistance through SMS, email, phone, and chat. Experts are on hand to assist with tasks like regression and snapshot testing, restructuring tests, and black-box testing.
4. Influx
Rating- 4.4/5
Pricing- Pricing upon request
Influx is a customer support organization that grows naturally alongside your business. Issues are rapidly resolved through a variety of channels, including email, chat support, social media, and phone.
The company offers onshore and offshore agent alternatives, both of which are pre-trained for consumer interactions.
Three levels of customer service management ensure that nothing falls between the cracks.
5. WOW24-7
Rating: 4.7/5
Pricing– Custom pricing based on service volume and requirements.
WOW24-7 is a customer service outsourcing company that delivers 24/7 (including after-hours, weekends, and holidays) customer and technical support to SaaS, IoT, Retail, and Travel organizations in the United States and Europe, with coverage in over ten languages.
It allows Customer & Technical Support Executives to no longer worry about hiring, training, and managing CSRs & Team Leads and dealing with inconsistent CSAT. The thing that makes WOW24-7 unique compared to other customer service outsourcing firms is their dedication to offering customized service.
6. HelpSquad BPO
Rating: 4.6/5
Pricing- 14 days free trial then $185/month.
HelpSquad BPO is a customer service outsourcing company that offers a range of services such as live chat outsourcing, virtual assistants, virtual receptionists, and business process outsourcing services. Customer requests are promptly addressed with services available around the clock.
The company also offers back-office support services such as virtual assistants, order processing, research, data entry, and accounting.
7. Wing
Rating: 4.6/5
Pricing- From $499/month
Wing Virtual Assistant allows small businesses to outsource non-core duties. Assistants can handle chores including web research, expense management, and appointment scheduling. They can also manage sourcing, CRM tools, and internal support. Clients pay a flat monthly fee for a dedicated virtual assistant.
Each assistant can work in several jobs and contribute to the firm in a variety of ways.
The Wing Assistant system’s drag-and-drop user interface makes it easy to define responsibilities.
8. Skycom
Rating: 4.5/5
Pricing: Pricing upon request
Skycom is an experienced call center provider situated in Florida, United States. Operations in Latin America and the Philippines enable the organization to deliver truly multi-continental services. Skycom employees may be based in a traditional call center or work from home.
The company holds PCI, SOC 1-2, and HIPAA certifications, allowing it to operate with a wide spectrum of organizations. It also employs AI to improve its customer service operations.
9. Integra
Rating: 4.5/5
Pricing: Starts from $7.95/hour
Integra applies a scientific method to customer service. Employees are educated in understanding customer behavior to enhance customer happiness and convert them into supporters of the brand. The business assists phone, email, and live chat options.
Any service agent can organize refunds, book appointments, and carry out surveys as well.
10. Upwork
Rating- 4.6/5
Pricing-Pricing upon request
Upwork is a platform that links businesses with freelancers. It might be an excellent way to recruit customer service and technical support assistants without incurring the costs associated with larger outsourcing firms.
To get started, publish your needs, describing exactly what you’re searching for. Then you can review the applications and select your top candidates.
Upwork offers a comprehensive set of tools, including chat scheduling, feedback sharing, global payments, and needs analysis.
11. MicroSourcing
Rating: 4.9/5
Pricing: Pricing upon request
Microsourcing, one of the biggest outsourcing firms in the Philippines, is committed to assisting you with providing exceptional customer service.
The company has plans in place for managing risks and recovering from disasters to ensure the safety of your team in any situation. The office amenities are regularly serviced, removing any concerns about furniture, technology, or upkeep.
13. Ascensos
Rating- 3.9/5
Pricing-Pricing upon request
Ascensos is a small contact center that focuses on providing comprehensive customer solutions across multiple channels. They provide customized services that cater to individual client needs, making them suitable for businesses with unique demands.
15. LiveOps
Rating– 4.2/5
Pricing-Pricing upon request
LiveOps provides a contact center solution based on the cloud, featuring a virtual flex model, which is appealing to companies in need of a flexible and scalable customer service provider.
Now let us introduce to you, the world’s best customer service platform – saufter.io.
Saufter for AI- powered Chatbot
Saufter is an innovative platform specifically designed to build AI-powered chatbots. It combines an intuitive user interface with advanced AI capabilities, making it ideal for beginners and experts alike.
- User-friendly Interface: Saufter’s drag-and-drop editor allows for quick and easy chatbot design without any coding skills required.
- Advanced AI Capabilities: With built-in machine learning and natural language processing, Saufter can understand and respond to complex user queries effectively.
- Integration Flexibility: Saufter supports integration with multiple platforms including websites, social media, and messaging apps, ensuring your chatbot is available wherever your customers are.
- Analytics and Feedback: Saufter provides comprehensive analytics and feedback tools, helping you continuously improve your chatbot’s performance.
Conclusion
E-commerce companies can greatly reduce customer service costs by outsourcing their helpdesk functions, resulting in a better shopping experience and allowing them to concentrate on core areas of business. These companies offer round-the-clock customer support and the best technological integrations offering complete tailor-made solutions for different business scopes.
Businesses that outsource their customer service have experienced a 25% complexity in client fulfillment. E-commerce businesses must therefore choose the right outsourcing partner to provide a smooth and fast customer service experience.
