4 Best Customer Service Outsourcing Companies For Insurance Agencies

Outsourcing for insurance agencies

Are you an insurance agency in search of outstanding customer service outsourcing? You’re in luck! With the global insurance BPO market projected to reach an impressive $24.6 billion by 2032, growing at a remarkable CAGR of 12.3%, finding the right providers is essential. 

To help you navigate the options, we’ve curated a list of the top 4 customer service outsourcing companies for insurance agencies. By partnering with these industry leaders, you can streamline your operations, enhance customer satisfaction, and gain a competitive edge. 

Transform your agency’s customer service experience and stay ahead in this evolving market. Trust these trusted providers to deliver exceptional service and take your agency to new heights.

So, let’s dive in and explore these outstanding companies that can take your customer service operations to new heights. 

4 Best Customer Service Outsourcing Companies for Insurance Agencies

  1. Helplama 
  2. Staffboom
  3. Covenir BPO
  4. Teledirect 

1) Helplama 

Helplama logo

Rating: ⭐5/5

Location: Walnut, California.

Founded: 2016

Helplama is a top insurance outsourcing company based in the US and offers a diverse range of solutions. They specialize in enabling you to rapidly scale your customer support teams. 

They offer 24/7 support, trained agents, integration with popular platforms, proactive live chat, automated email alerts, and real-time performance metrics to further, enhance your support operations. Helplama’s focus is on delivering exceptional customer service and fostering long-lasting relationships between you and your customers.

Key features

    • Domain expertise: Helplama recruits customer service professionals with industry-specific knowledge to ensure optimal support for your business.
    • All-in-one support: They handle customer support across various channels, including phone, email, live chat, and social media.
    • Round-the-clock live chat: Helplama offers 24/7 live chat support, allowing you to provide immediate assistance to customers anytime, anywhere.
    • Strong recruitment processes: With thorough screening and evaluation, Helplama ensures their team consists of skilled professionals with excellent communication and problem-solving abilities.
    • Flexible pricing: Helplama provides cost-effective and flexible pricing options, allowing you to tailor customer support solutions according to your specific needs.


Helplama offers tailored solutions that are both flexible and cost-effective, designed to meet your specific business requirements.

    • Pay-per-call answering service: With rates as low as 70 cents per month, you only pay for the calls you receive, ensuring a cost-efficient option for your business.
    • Customer service outsourcing: Starting at $399 per month, Helplama provides comprehensive support packages at an affordable price, allowing you to enhance your customer service operations without breaking the bank.

2) Staffboom

Location: Anaheim, California

Founded: 2016

Staffboom Insurance offers premium customer outsourcing solutions specifically tailored for insurance agencies. When partnering with Staffboom, you can leverage their expertise, extensive resources, and dedication to success.

Key features

    • Domain-specific expertise: Staffboom Insurance ensures that its team consists of customer service professionals with in-depth knowledge of the insurance industry.
    • All-inclusive support across multiple channels: Get comprehensive customer support across various communication channels such as phone, email, live chat, and social media. This multi-channel approach enables seamless interactions with policyholders and ensures no communication gaps.
    • Flexible staffing options: Staffboom Insurance offers flexible staffing solutions that cater to your specific business needs. Whether you require assistance during peak hours, weekends, or 24/7 support, they can accommodate your staffing requirements, ensuring excellent service whenever your customers need it most.


Contact Staffboom for a custom quote.

3) Covenir 

Location: Worcester, Massachusetts. 

Founded: 2016

Covenir BPO offers comprehensive services, customizable solutions, advanced technology integration, and industry expertise that set them apart. If you are seeking to optimize your operations and deliver exceptional customer experiences, Covenir is your go-to solution.

Key features

    • End-to-end insurance solutions: Covenir provides a complete suite of services that covers the entire insurance lifecycle, from policy issuance and administration to claims processing and customer support.
    • Customizable and scalable solutions: They offer customizable solutions tailored to specific business needs, ensuring flexibility and scalability as agencies grow and evolve. Whether it’s adjusting staffing levels or expanding service offerings, Covenir adapts to the changing needs of its clients.
    • Advanced technology integration: By integrating with industry-leading platforms and tools, they streamline workflows, automate manual tasks, and provide real-time reporting and analytics. This technological advantage enables faster turnaround times, improved accuracy, and enhanced customer experiences.
    • Domain expertise and regulatory compliance: Covenir’s team comprises insurance industry experts who possess in-depth knowledge of industry regulations and best practices. They ensure compliance with regulatory requirements, maintain data security and privacy, and adhere to strict quality standards. 


Contact Covenir for a custom solution.

4) Teledirect

Rating: 4.5/5

Location: Sacramento, CA

Founded: 1961

Teledirect Insurance BPO Service is a leading provider of outsourcing solutions specifically tailored for the insurance industry. With their extensive experience and expertise, Teledirect offers a range of comprehensive services to enhance your customer support.

Key features

    • Insurance-specific expertise: Teledirect specializes in the insurance domain, ensuring that its team consists of trained professionals with deep knowledge of insurance products, policies, and processes.
    • Multi-channel customer support: Teledirect offers customer support across various channels, including phone, email, live chat, and social media. You can engage with your customers through their preferred communication channels, and provide a consistent customer experience.
    • Advanced technology and analytics: Leverages advanced technologies and analytics to optimize customer interactions and drive operational efficiency. It includes intelligent call routing, automated workflows, and real-time analytics to track key performance metrics and make data-driven improvements.
    • Scalable and flexible solutions: Whether you need assistance during peak seasons, after-hours support, or 24/7 coverage, Teledirect offers scalable and flexible staffing options to meet your specific business needs.
    • Compliance and data security: Teledirect prioritizes data security and compliance with industry regulations. They adhere to strict data protection measures, ensuring that sensitive customer information remains secure throughout the customer support process.


Teledirect Insurance BPO Service offers tailored outsourcing solutions with pricing plans ranging from $387 to $15,000. You can choose the funding level that suits your needs.

Final thoughts

In conclusion, when it comes to customer service outsourcing companies for insurance agencies, the agencies discussed above are the best options available.


Whether you’re in search of a dedicated team, multichannel support, specialized industry knowledge, or cost-effective solutions, these 4 companies have you covered. It’s important to carefully assess your specific needs and objectives before making a decision

Among these options, Helplama stands out as an exceptional choice. What sets Helplama apart is its zero-risk solution, backed by a 100% money-back guarantee. By partnering with Helplama, you can enhance your customer experiences, drive business growth, and optimize overall customer satisfaction.

Elevate your customer service game and pave the way for success with Helplama as your trusted outsourcing partner. Sign up now!