Last Updated: June 2025
In today’s fast-paced business environment, missing a customer’s call means missing an opportunity. Whether you’re a growing startup, a busy law firm, or a nationwide retailer, having a professional answering service can elevate your customer experience and boost your credibility. If you’re searching for the best call answering service Ireland has to offer, you’re in the right place.
76% of consumers say they’ll stop doing business with a company after a bad customer service experience. This makes outsourcing phone support a smart move, especially for businesses that want to stay lean without compromising quality.
We’ve done the research and compiled a list of the top 10 call answering services in Ireland based on experience, pricing, service quality, and customer feedback. Let’s dive in.
1. Call Pal
Pricing:
$100 – $149/hr
Call Pal is a well-known Irish-based call answering service that prides itself on being the voice of your business. Their agents are all locally trained and handle everything from taking messages to managing calendars and appointment bookings.
Key Features:
- Bilingual support
- Tailored scripts for your brand
- Text and email notifications
- Industry-specific agents
Why choose them? They’re great for small to medium-sized businesses that need a highly personalized touch.
2. Dublin Serviced Offices
Pricing:
< $25/hr
Looking for a budget-friendly call answering service Ireland? Dublin Serviced Offices offers virtual receptionist services bundled with business address solutions.
Key Features:
- Mail forwarding
- Phone and fax answering
- Ideal for startups and solo entrepreneurs
- Central Dublin address for business credibility
This is an ideal solution if you’re launching a business and want a professional front without the overhead.
3. Call Management
Pricing:
$100 – $149/hr
Call Management has been a trusted name in call answering service Ireland for over two decades. They serve clients in sectors like healthcare, automotive, and professional services.
Key Features:
- 24/7/365 availability
- B2B & B2C support
- Holiday and weekend coverage
- Custom call workflows
They’re best suited for larger businesses and enterprises that need robust support systems.
4. The Phone Answering Service
Pricing:
$50 – $99/hr
Irish-owned and operated, this service is known for its straightforward and affordable plans. They’re especially useful for companies seeking first-line support or virtual receptionist coverage.
Key Features:
- Appointment scheduling
- Message taking
- Tech support
- Tailored services for freelancers & SMEs
Their personalized touch and flexibility make them one of the most adaptive solutions in Ireland.
5. Premier Answering Services
Pricing:
< $25/hr
Premier is all about saving time for small business owners. Their cost-effective packages make them a favorite among SMBs looking for dependable service without breaking the bank.
Key Features:
- Overflow and out-of-hours call handling
- Local number provision
- Message forwarding via email/SMS
- Friendly Irish receptionists
6. Kendlebell Kimmage
Pricing:
$100 – $149/hr
Known for their professional PAs and reception services, Kendlebell Kimmage caters to discerning businesses looking to impress clients from the very first call.
Key Features:
- Live call answering
- Message forwarding
- Lead qualification
- CRM integration
7. Arema Connect
Pricing:
$100 – $149/hr
Arema Connect is more than just a call answering service Ireland. They offer omnichannel customer support, making them ideal for brands looking to scale.
Key Features:
- Voice, email, and digital support
- 24/7/365 coverage
- Inbound sales and order processing
- Multilingual support
Ideal for businesses seeking consistent, multi-platform customer engagement.
8. Callmatic
Pricing:
< $25/hr
Callmatic provides virtual receptionist services tailored to small and medium-sized enterprises. Their tech-savvy approach ensures smooth integration with modern workflows.
Key Features:
- Message handling
- Appointment booking
- Custom greeting messages
- Localized Irish support
They’re ideal for entrepreneurs and digital-first businesses.
9. CallPageboy Call Centre
Pricing:
< $25/hr
With decades of experience, CallPageboy is one of the longest-standing call centres in Ireland. They’re known for handling complex customer service and technical support tasks.
Key Features:
- Live agent support
- Overflow and emergency coverage
- Customer service desks
- Technical support
They serve a wide array of businesses from SMEs to government agencies.
10. Flexi-Hub Limited
Pricing:
$25 – $49/hr
Flexi-Hub is one of the newer entrants in the call answering space, but their team brings decades of industry experience in customer service and sales.
Key Features:
- Industry-specialized agents
- Support across insurance, transport, beauty & more
- Real-time reporting
- Flexible pricing models
Great for businesses seeking a customized, industry-specific solution.
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How to Choose the Right Call Answering Service for Your Business
With so many options available, finding the right call answering service in Ireland can feel overwhelming. However, by evaluating your unique business needs and aligning them with the right service features, you can select a partner that enhances your customer support and strengthens your brand.
1. Start by Understanding Your Call Volume and Patterns
Begin by reviewing your average daily call volume, peak hours, and whether you need support during weekends or holidays. For example, a retail business with fluctuating customer inquiries may benefit from 24/7 support, while a law firm might only need business-hours call coverage. Some services like Call Management and Arema Connect, are excellent for high-volume businesses needing around-the-clock availability.
2. Look for Industry Experience
Some providers specialize in sectors like healthcare, legal, or technical support. Choosing a vendor that already understands your industry can reduce onboarding time and ensure callers receive accurate, empathetic support. Services like CallPageboy and Flexi-Hub offer specialized agents trained for complex industries.
3. Evaluate Integration Options
Can the answering service integrate with your CRM, booking platform, or help desk tools? This is essential for maintaining smooth operations. Tools like Kendlebell Kimmage offer CRM integration, while others like Callmatic focus on appointment scheduling systems and digital workflows.
4. Consider Personalization and Branding
Your answering service is often the first human interaction your customer has with your brand. Services like Call Pal and The Phone Answering Service offer tailored scripts and custom greetings to reflect your business voice and values.
5. Pricing Transparency Matters
While budget-friendly options like Premier Answering Services and Dublin Serviced Offices are appealing, make sure there are no hidden fees or limited service tiers. Request a detailed breakdown of costs, especially for extras such as voicemail forwarding, after-hours calls, or multilingual support.
Let us now introduce you to the best customer service outsourcing company
Helplama: The Best Outsourced Customer Service Company
Helplama stands out for delivering versatile customer service outsourcing solutions designed to fit the unique needs of different businesses. They offer 24/7 multi-channel support, including live chat, email, and phone services, ensuring customers get prompt and efficient assistance at all times.
Key Features
- Multi-Channel Support: Connects with customers across multiple platforms.
- 24/7 Service: Provides continuous, around-the-clock support.
- Advanced Analytics: Delivers real-time insights into performance metrics.
- Flexible Solutions: Easily scales to accommodate business growth and seasonal fluctuations.
- Skilled Team: Experienced professionals dedicated to delivering top-notch customer interactions.
Conclusion
Investing in a professional call answering service Ireland can drastically improve customer experience, reduce missed opportunities, and free up internal resources to focus on growth. Whether you’re a solo entrepreneur or a large enterprise, there’s a provider on this list that can meet your needs.
From affordable startups like Callmatic and Premier, to enterprise-ready solutions like Arema Connect and Call Management, the Irish market has a wealth of options to offer.
68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
With customer expectations at an all-time high and competition tightening, outsourcing your call answering is no longer a luxury; it’s a necessity.
Which service is right for you? Consider your call volume, budget, industry, and need for 24/7 support. One thing is certain: with any of these 10, you’re in great hands.
