Last Updated: May 2025
If you’re searching for the best Alorica alternatives to enhance your customer support strategy, you’re not alone. With over 59% of businesses turning to outsourcing to cut costs and boost service quality, it’s clear that companies are actively evaluating other providers beyond Alorica.
Whether you’re looking for more flexible pricing, industry-specific solutions, or advanced AI integration, this guide explores the top Alorica alternatives that can better align with your business goals and deliver exceptional customer experiences.
Why Look for Alorica Alternatives?
Alorica is one of the largest customer service outsourcing companies in the world, but it may not be the right fit for every business. Many businesses are now looking for an alternative to Alorica for numerous reasons, e.g. pricing and desire for better service.
One of the popular reasons is the inflexibility of contracts and service packages. Alorica serves mainly enterprises, so small businesses and midsize companies could potentially feel overcharged or underserved. Also, the availability of growth options and customer support may not be as flexible as competitors with newer, more nimble platforms.
A second consideration is technology fusion. As CX relies increasingly on AI, chatbots and omnichannel support, companies are looking for vendors that provide fresher, more tech-savvy responses. Call centres that easily plug into CRMs, provide for real-time analytics, or leverage AI to increase efficiency are more appealing than date-stamped call centres of old.
Thirdly, variation in the quality of customer service and agent performance across locations, plus concern about the consistency of training or offshore communication problems, has given some businesses pause. If customer experiences that are strong and aligned with your brand are what you’re after, it makes sense to shop around other providers.
So, to sum it up, you should opt for an Alorica alternative to:
- Get more cost-effective and flexible service options.
- Access industry-specific expertise.
- Leverage modern technology and automation tools.
- Improve quality control and customer satisfaction.
Why Do Companies Outsource Customer Service?
Contracting out customer service is not simply about saving money; it’s a means for businesses to get closer to their customers, run more efficiently, and be more competitive in a world where the market is the globe.
Customer demands are increasing, and customers now expect to get support all the time, from anywhere, and so many companies are increasingly looking to trusted external service providers to solve their service needs better.
The global business process outsourcing (BPO) market is expected to grow to $525.23 billion by 2030, due to rising demand for scalable and tech-enabled customer support solutions.
Here are some key reasons why businesses outsource customer service:
- Cost Efficiency: Outsourcing helps in cutting down the expenses of the overhead , which otherwise includes hiring, training and infrastructure.
- 24/7 Support: Your customers are often in various time zones, guaranteeing that your customers have service even on weekends, holidays, and odd times is necessary.
- Access to Skilled Talent: Customer service is a specialism for outsourcing companies, and they hire skilled agents to deal with challenging requests competently.
- Scalability: Quickly increase or decrease support bandwidth as you face seasonal spikes or grow your business, with no internal shuffling required.
- Multilingual Capabilities: Appeal to a wider audience with support teams that provide help in more than one language; something that is indispensable for global brands.
- Focus on Core Business: Free up your internal resources to focus on product development and marketing. There’s work to be done.
- Technology Integration: Typically, outsourced partners work with the latest technology – AI chatbots, CRM solutions and analytics, to improve support productivity and customer success.
In this fast-moving digital world, companies need the flexibility and expertise to provide seamless, high-quality interactions to their customers without clogging up the pipeline with in-house management issues.
Top Customer Service Outsourcing Services (Alorica Alternatives)
As 91% of modern consumers would leave a brand following a bad customer service experience, giving great support is more important than ever. Companies are re-examining their approach to outsourcing in order to guarantee reliability, responsiveness and customisation.
If you’re looking for better alternatives, these are the best customer service outsourcing services (Alorica alternatives) that you should consider.
1. Helplama
Pricing: Custom Pricing
Helplama provides U.S.-based, omnichannel customer support that adapts to your brand voice and industry. Their “Zero Risk Model” means that agents are trained and tested on your process before they go live, ensuring quality and alignment.
From $399/month onwards, they offer scalable solutions for email, chat, phone and social media. Helplama is useful for startups and e-commerce companies that need dedicated agents for the long term who can easily integrate alongside their internal team and provide the same quality of customer service they strive to provide themselves.
2. Startek
Pricing: Custom Pricing
Startek is a worldwide provider of customer experience (CX) management and solutions. The company has more than 38,000 employees across 13 countries. They focus on providing personalized, omnichannel support to industries such as retail, telecom, healthcare and finance.
Startek uses advanced technology, such as generative AI and automation, to increase agent performance and customer satisfaction. The company provides scalable, multilingual customer experience CX solutions across a wide range of channels and industries.
3. Capita
Pricing: Custom Pricing
Capita is a UK-headquartered BPO and professional services company, employing over 41,000 staff across eight operating countries. It caters to the public as well as the private sector and provides customer experience, digital transformation and IT solutions.
Capita works with industries including health, retail and government to improve efficiency and boost customer satisfaction. It serves clients with the best technology and delivers value-added, digitally-enabled products.
4. Concentrix
Pricing: Custom Pricing
Concentrix, a leading global provider of customer experience (CX) solutions and technology, helps companies deliver consistent, quality customer experiences across all points of customer contact to grow their business. Based in Newark, California, it has 2,000 customers across 70 countries.
The firm provides a range of services from digital operations to strategy, along with enterprise technology and analytics. With its AI-powered, human-centric business services, Concentrix enables large corporations globally to modernize technology, optimize operations, and drive digital transformation.
It’s 440,000 employees who assist a variety of industries ranging from technology and retail to healthcare and finance. Concentrix’s commitment to innovation and scalability makes it a strong Alorica alternative.
5. MarketChorus
Pricing: Custom Pricing
Dallas-based content intelligence provider MarketChorus is a technology company powered by machine learning. Their leading platform, Resonance, allows creators, researchers and marketers to interpret digital content and social media engagement to generate actionable knowledge.
Through natural language processing, MarketChorus enables enterprises to automate content finding, audience engagement and outreach strategies. Their tools optimize lead generation, audience targeting and content monetization of digital devices, and are being elaborated continuously across diverse digital platforms.
6. NeoWork
Pricing: Custom Pricing
NeoWork is a new-generation BPO partner focusing on customer experience, virtual assistance, AI training and tech services. NeoWork is turning support operations into opportunities for revenue and retention with flexible contracts and a client-focused approach.
They offer virtual assistants, AI data labelling and cloud as well as software engineering. An impressive 91% employee retention rate showcases their dedication to people development and workforce continuity, making NeoWork a strong choice as an Alorica alternative for companies in search of quality, agility, and sustained value when they outsource.
7. SuperStaff
Pricing: Custom Pricing
SuperStaff is an international outsourcing partner providing customer service and back-office support, and talent acquisition. Operating out of the U.S. and the Philippines, SuperStaff specializes in scalability, multilingual support and industry-specific services in areas such as e-commerce, health care and tech. The company focuses on data security, AI-powered tools and 24/7 availability.
Why would these companies choose us over Alorica? Companies looking for a more responsive and agile alternative to Alorica turn to SuperStaff because we implement a tailored approach to high-quality service, sure to yield results.
How Much Does Outsourcing Customer Service Cost?
Outsourcing customer service is a strategic decision that can result in many advantages regarding the economy and operations. But the price tag really depends on a multitude of factors, such as the provider’s location, the type and level of service you need, and other components of how the provider prices service provision.
Average Hourly Rates
According to Clutch’s 2025 Customer Service Outsourcing Pricing Guide, the average hourly rates for customer service outsourcing are:
- Less than $25 per hour: Typically offered by providers in regions with lower labor costs.
- $25 – $49 per hour: Common among mid-tier providers offering a balance of cost and quality.
- $50 – $199 per hour: Generally associated with premium services or providers in high-cost regions.
These rates can vary from service provider to service provider based on location, level of complexity, and level of expertise today.
Project-Based Costs
For businesses considering project-based engagements, Clutch reports that customer support projects typically range from $10,000 to $49,999. This range accounts for variables like project duration, scope, and the number of agents involved.
Factors Influencing Cost
There are a few factors that determine the price you will pay when you outsource customer service:
- Scope of Services: Basic services that require simple answering of the phone will be substantially cheaper than those offering multi-channel support or technical assistance.
- Language Requirements: Supporting multiple languages may be more expensive since you’d require agents with specific language capabilities.
- Technology Integration: Whether it is interfacing with other systems or the use of the latest technologies, such as artificial intelligence, all of this could influence pricing.
- Service Hours: 24/7 customer coverage is more expensive than their business-hour service.
Conclusion
Finding the right customer support outsourcing partner can make or break your customer experience. While Alorica is a popular choice, it may not offer the flexibility, innovation, or personalization that many modern businesses need. In fact, 86% of customers are willing to pay more for a better experience, making it essential to explore the best Alorica alternatives available today.
If you’re searching for reliable and affordable Alorica alternatives, Helplama stands out for its tailored services, quick onboarding, and commitment to quality. Whether you’re a startup or a growing enterprise, Helplama offers the agility and customer-first approach needed to elevate your support operations and boost satisfaction.
