In the dynamic landscape of global business, customer service outsourcing Philippines has witnessed remarkable growth in recent years.
Partnering with top-notch call center companies here offers businesses skilled professionals, cost-effective solutions, and secure data environments, fueling seamless expansion.
With over a million Filipinos employed, this industry stands as a vital pillar of employment, shaping the nation’s economic future.
Let’s explore the key players in this outsourcing success story.
Customer Service Outsourcing Philippines: Top 11 Picks
1. Helplama
Rating: ⭐ 5.0
Pricing: Personalized plans.
Introducing Helplama, your reliable ally for outsourced customer service. With a wealth of knowledge and an unwavering dedication to excellence, Helplama is here to elevate your customer support journey.
Key Features
- Skilled Assistance: A team of proficient human agents provides expertise, offering customized help tailored to your needs.
- Round-the-Clock Availability: Accessible 24/7, ensuring your customers can receive assistance at any time they require.
- Seamless Communication: Facilitating smooth interactions by allowing your customers to connect through their preferred communication channels.
- Personalized Solutions: Collaborating closely with you to design a customer support plan that perfectly aligns with your unique requirements.
- Adaptable Support: Adjusting services as your business grows, effortlessly managing challenges that come with expansion.
- Cutting-Edge Technology: Employing the latest technology and AI tools to optimize operations and boost efficiency.
2. Helpware
Rating: ⭐ 5.0
Pricing: Contact Sales Team
Since 2015, this company has been a trusted partner for various businesses, showing steady growth and ranking among the top 100 companies.
It operates as a technology-focused American BPO provider, with offices in the Philippines, Mexico, Germany, Africa, and more, constantly expanding.
Key Features
- Training Programs: Helpware provides specialized training for Filipino talents, enhancing their technical and customer service skills.
- Performance Culture: They cultivate a high-performance culture across customer service departments, ensuring dedicated representatives for increased customer satisfaction and loyalty.
- AI Solutions: Helpware integrates AI solutions under human supervision, enhancing data capabilities and business operations through its Taskware data labeling service platform.
3. [24]/7 Customer Philippines
Rating: ⭐ N/A
Pricing: Contact the Sales Team.
In 2006, 24/7 set up operations in the Philippines, and by 2013, it became a key player in the BPO industry right here in bustling Metro Manila. With over 3,000 skilled professionals, they’re ready to assist you.
Known for their service to Fortune 500 clients in sectors like telecom and retail, 24/7 blends expert talent with advanced AI technology to ensure you get outstanding customer experiences.
Key Features
- Tech Integration: 24/7 integrates advanced technology, including their 24/7.ai Engagement Cloud, seamlessly combining chat, messaging, and voice channels.
- Training: They provide thorough training to their customer support representatives, ensuring they are skilled and versatile for your specific needs.
- AI-Powered Support: 24/7 employs cutting-edge AI in their contact centers, boosting efficiency and enhancing customer service tailored for you.
4. Apex
Rating: ⭐ 4.4
Pricing: Get a Quote
Introducing Apex, a distinguished company on a steady growth path, operating across six strategically located sites in the US, Philippines, and Mexico.
The highly skilled workforce enables Apex to provide top-tier call center outsourcing services in the Philippines.
Key Features
- Stringent Security: Apex ensures your data’s safety by following strict security practices, safeguarding your sensitive information with care and precision.
- Specialized Talent: Their team comprises specialists with skills tailored to your unique projects and industries, providing expertise that aligns with your specific needs.
- Flexibility: Apex understands your budget and time constraints, offering flexible solutions designed to fit your financial plans and project timelines, ensuring your satisfaction.
5. Teleperformance Philippines Inc.
Rating: ⭐ 3.9
Pricing: Contact Sales Team
Imagine having a partner dedicated to exceptional customer service just for you. Teleperformance, a well-known company, has been in the Philippines since 1996.
They have over 45,000 employees in 22 centers across cities like Manila, Antipolo, and Cebu, all focused on serving your needs.
Key Features
- Stay Ahead Digitally: Teleperformance embraces the future with technologies like analytics, automation, and cloud computing, ensuring you benefit from their digital prowess.
- Versatile Support: Whether it’s voice or chat-based assistance, technical support, sales, marketing, language translation, or comprehensive back-office operations, they have a wide range of services tailored to your requirements.
- Global Service: Imagine having a partner who caters to clients from 160+ countries, addressing diverse needs on a global scale.
6. Sixeleven
Rating: ⭐ 4.8
Pricing: Get Free Quote
Established in 2005 with a small team, Six-Eleven has grown into one of the leading call center companies in the Philippines, now employing over 3,000 staff members.
Six-Eleven’s success is rooted in its clear project objectives, ensuring efficient target completion. Their commitment to surpassing goals gives them a competitive edge in the industry.
Key Features
- Tailored Solutions: Six-Eleven offers specific solutions for your industry, ensuring you get what you need in a controlled environment.
- Expert Team: Their professionals excel in sales, marketing, and customer support, providing top-notch expertise and solutions tailored just for you.
- Focused Approach: Six-Eleven is all about solving your problems. Their contact centers are designed to provide the resolutions you need.
7. Fusion Bpo
Rating: ⭐ 4.6
Pricing: Get A Quote
Fusion BPO Services Group has over 33 years of experience in call center outsourcing, making it a global leader. They serve 300+ businesses across 14 countries and 27 locations, offering services in 40+ languages.
Key Features
- Flexible Solutions: Fusion offers affordable packages and scalable options for outsourcing services.
- Secure Healthcare Support: Provides HIPAA-compliant healthcare call center services, ensuring data security.
- Efficiency Boost: Fusion can reduce your Average Handling Time (AHT) by 15%, allowing you to focus on growing your core business.
8. Unity Communications
Rating: ⭐ 4.9
Pricing: Contact Sales Team
Experience seamless global coverage with a USA-based international BPO. Their strategically located centers in the US, Philippines, Mexico, and Costa Rica offer tailored nearshore and offshore solutions for any unique business needs.
Key Features
- Comprehensive Expertise: Unity Communications excels in crafting a seamless customer experience using advanced IT, PBX, and Virtual networks.
- Round-the-Clock Support: Ensures 24/7 customer assistance, providing continuous help for valued clients.
- Effortless Integration: Unity Communications seamlessly integrates cloud-based solutions, CRM systems, and helpdesk support, enhancing your business operations effortlessly.
9. Magellan Solutions
Rating: ⭐ 4.5
Pricing: Get A Free Quote
Established in 2005, Magellan Solutions operates from its headquarters in Mandaluyong City, Manila.
Their reach extends to Brisbane, California, and Melbourne, Florida, ensuring wide coverage for their valued clients.
Key Features
- Wide Client Base: Serving over 100 businesses, mostly in the United States, Magellan Solutions is a trusted partner offering excellent BPO services to you.
- Efficient Services: Magellan Solutions excels in enhancing closing rates and streamlining the sales process, showcasing exceptional adaptability and efficiency.
- Advanced Infrastructure: With cutting-edge telecommunication infrastructure and ample resources, they help you achieve your business objectives effectively.
10. Open Access Bpo
Rating: ⭐ 5.0
Pricing: Contact Sales Team
Open Access BPO stands out as a leading call center outsourcing company in the Philippines, known for its exceptional multilingual support.
Their commitment to excellence and innovative business approach sets them apart in the competitive outsourcing industry.
Key Features
- Language Variety: They offer support in over 30 languages, making communication easy in English, Spanish, French, German, Mandarin, and more.
- 24/7 Service: Operating round the clock, they provide uninterrupted customer support across different time zones, ensuring your business is always available to customers.
- All-In-One Solutions: Open Access BPO provides reliable outsourcing solutions for customer support, back-office tasks, content management, and more, offering comprehensive assistance for businesses.
11. Piton-global
Rating: ⭐ N/A
Pricing: Contact Sales Team
Explore Piton Global, a renowned Philippine company, that excels in delivering exceptional customer service call center, and back-office operations just for you.
Specializing in supporting businesses in the UK, US, Canada, and Australia for over two decades, they shine in various sectors.
Key Features
- Expert Team: Industry experts possess extensive knowledge in 25 different sectors, ensuring specialized support tailored to your unique business needs.
- Smart Solutions: Piton Global utilizes advanced call routing systems, AI-powered chatbots, and innovative tools to enhance customer interactions and boost efficiency.
- Consistent Quality: They assure you of a high-quality customer experience across different regions, customizing their services to meet your specific requirements when hiring call center services in the Philippines.
Conclusion
In conclusion, the outsourcing landscape in the Philippines is thriving, boasting a diverse array of top-notch service providers.
The Philippines’ skilled workforce and strategic locations make it a prime destination for outsourcing customer service and back-office operations.
With these top players, you can confidently navigate the outsourcing realm, knowing you have reliable allies to enhance your customer experience and streamline operations.
