How can visual customer service transform your business and elevate customer engagement in the digital era?
Visual customer support is changing how businesses help their customers, making interactions more engaging. It lets companies connect with customers, boosting satisfaction.
If you want to use visual customer support, this article is for you. We’ll explain what it is, its benefits, how to use it, and share the best tools to get started.
Let’s get started.
What is Visual Customer Service?
Visual customer service is a helpful way to assist customers using pictures, diagrams, or videos. It’s like having a one-on-one chat with a friend.
It’s more friendly than traditional customer service like texting or talking on the phone. It helps businesses make customers happy and builds trust.
In short, visual customer support is a great tool for businesses. It makes customers happy and solves problems faster.
Top Visual Customer Service Platforms
1. Helplama
Rating: ⭐ 5.0
Meet Helplama, your solution for exceptional visual customer service that combines automation and a human touch seamlessly.
With Helplama, you get real-time analytics to provide personalized support, streamline workflows, and offer top-notch assistance, making every customer interaction memorable.
Area Of Expertise
- All-in-One Support: Helplama integrates all communication channels (live chat, email, social media, phone, and more) for a unified customer service experience.
- 24/7 Live Chat: Engage customers round the clock and boost conversions with 24/7 live chat support.
- Expert Team: Helplama recruits trained experts for live chat, email, and voice support to ensure an exceptional customer experience.
- Flexible Pricing: Tailored pricing plans make Helplama affordable and scalable to your needs.
- Satisfaction Guaranteed: Helplama offers a 100% money-back guarantee – if you’re not satisfied, you get a refund, no questions asked.
2. Viewabo
Rating: ⭐ 4.5
Viewabo stands out as a visual customer service platform designed to enhance customer engagement, expedite response times, and deliver an exceptional customer experience.
Viewabo’s standout feature is its seamless integration with your existing business applications, eliminating the need for cumbersome downloads.
Boasting a recording function, live video calls, and a user-friendly web-based dashboard, Viewabo provides businesses with a comprehensive solution to prioritize their customers effectively.
Area of Expertise
- Effortless Communication: Video-assisted customer support simplifies interactions for both customers and representatives.
- Versatile Conversation Management: This tool offers features like recording, pausing, and revisiting customer conversations, providing flexibility in customer support.
- Seamless Access: Agents can initiate calls instantly using a single link, eliminating the need for intricate plugins or downloads.
3. Immerss
Rating: ⭐ 4.0
Introducing Immerss, the pioneering live shopping experience platform dedicated to delivering top-tier virtual retail encounters.
This platform offers a unique blend of solutions, designed to infuse a human touch into retail commerce, enhance the purchasing journey through marketing technology, and introduce virtual sales assistants for an unparalleled shopping experience.
Area of Expertise
- Multifaceted Interaction: Immerss offers one-to-many interactions during Livestream shopping, enabling simultaneous engagement with multiple potential buyers.
- Catalog Showcase: The platform includes a product carousel, facilitating convenient browsing of your product catalog by consumers.
- Comprehensive Analytics: Immerss provides in-depth statistics, including live sales figures, real-time analytics, and commission tracking for a well-rounded view of your performance.
4. Assistbox
Rating: ⭐ N/A
Assistbox empowers businesses to establish connections, communicate effectively, and analyze customer interactions across various touchpoints.
It offers customized and all-encompassing customer support solutions for this purpose.
Area of Expertise
- Dynamic Video Calls: Enjoy real-time interactions with advanced video call capabilities, including screen-sharing options.
- Effortless Integration: Assistbox can be easily set up and seamlessly integrated, streamlining the scheduling and deployment process.
- In-Depth Analytics: Gain access to informative dashboards and KPIs that provide valuable insights into customer interactions.
5. Viibe
Rating: ⭐ N/A
Viibe provides a blend of visual support and engagement monitoring solutions designed to enhance customer touchpoints.
Also, this visual customer service platform boasts a range of features including a visual interface, live chat, and case and knowledge management.
Moreover, Viibe empowers businesses to expedite their growth strategies by leveraging valuable customer data acquired through conversations.
Area of Expertise
- Flexible Availability: Viibe offers both on-demand and scheduling capabilities, ensuring convenience for users.
- Interactive Annotations: This feature enhances customer conversations by enabling communication through annotations, making interactions more engaging.
- Data-Driven Insights: Viibe empowers you to transform data into valuable insights, providing a comprehensive understanding of your customers.
6. Teamsupport
Rating: ⭐ 4.4
Teamsupport offers a valuable solution by enabling companies to address critical issues effectively using video chats and calls.
Teamsupport is ideal for creating a more personal touch in conversations and delivering outstanding customer service.
Furthermore, it offers high-quality images, customizable screen views, and versatile video options, making it a perfect choice for customer-centric businesses.
Area of Expertise
- Product Showcase: The video view feature is ideal for product-based businesses, allowing them to effectively showcase and explain their products.
- Strategic Insights: Teamsupport helps businesses implement a strategic approach by offering call recordings and access to customer history, enabling informed decision-making and improved customer interactions.
7. Remotecall
Rating: ⭐ 5.0
Remotecall caters to businesses of varying sizes with a selection of plans tailored to their needs. Their offerings encompass four distinct packages, each varying in features and device allowances.
Remotecall boasts a comprehensive set of features, including video sharing, interactive drawing tools, photo sharing capabilities, session sharing, GPS location sharing, barcode recognition, and document sharing functionality.
Area of Expertise
- Effortless Management: Remotecall’s smart management tool provides essential features like session transfer, personalized connection pages, seamless network transitions, and manual focus adjustment.
- Plug-and-Play Convenience: No need to worry about plugins or downloads. With Remotecall, you can connect instantly via a clickable link in your web browser.
8. CustomerServ
Rating: ⭐5.0
CustomerServ is a top player in customer service outsourcing. Known for delivering great customer experiences, it’s a trusted partner for businesses wanting to boost their support operations.
They cover everything from call center help to chat services, focusing on quality, efficiency, and customer happiness.
Area of Expertise
- Multichannel Support: Reach CustomerServ through phone, email, chat, or social media—whatever suits you best.
- 24/7 Help: They’re always available to address your questions or issues, making sure you’re satisfied.
- Data Analytics: CustomerServ uses data insights from your interactions to help businesses make smart decisions about their support strategies.
- Cost-Effective Services: With customized solutions and flexibility, CustomerServ helps businesses improve support and cut costs.
9. RethinkCX
Rating: ★ 5.0
RethinkCX is a consultant in customer service outsourcing, delivering exceptional customer experiences with a focus on visual support tools. Known for helping businesses enhance their support operations, it combines human expertise with innovative solutions like video and analytics.
Area of Expertise:
- Data-Driven Insights: Leverages real-time analytics from customer interactions to help businesses optimize their support strategies.
- Cost-Efficient Outsourcing: Offers customized, scalable solutions to improve support quality while reducing operational costs.
Use cases of Visual Customer Service?
1. Technology Sector:
- Enhanced Product Explanation: Visual support aids in explaining tech products effectively.
- Engagement Through Visuals: Visuals, presentations, and video interactions enrich customer engagement.
- User-Friendly Approach: Valuable for newcomers or those less tech-savvy.
- Real-Time, Personalized Assistance: Establishing real-time connections and providing tailored help.
2. Healthcare Domain:
- Patient Consultations: One-on-one consultations with onscreen guidance.
- Clarity in Treatment: Simplifies the treatment process and prevents misunderstandings.
- Immediate Assistance: Provides immediate help, eliminating waiting times.
3. Customer Support Industry:
- Real-Time Assistance: Utilizes screen sharing and video interaction for instant support.
- Visual Aid: Uses images and videos to assist customers in issue resolution.
- Personalized Customer Experiences: Tailors interactions for each customer.
- Creating Connections: Adds a personal touch, fostering customer-support connections.
4. Banking, Financial Services, and Insurance (BFSI):
- Improved Customer Service: Enhances service quality and cost-effectiveness.
- Product Clarity: Helps explain complex financial products from the customer’s perspective.
- Real-Time Support: Provides timely assistance, reducing customer wait times.
- Enhanced Engagement: Increases customer engagement and loyalty.
Conclusion
Effective customer service plays a pivotal role in every business, and the prompt and efficient resolution of customer issues is of paramount importance.
By leveraging a visual customer service platform, businesses can offer customer assistance in the manner most convenient for their clientele. With capabilities such as screen sharing and screen recording, the support rendered becomes even more potent.
Additionally, exploring various customer service platforms can be a valuable strategy for enhancing customer retention rates.
