Customer Service Blog
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Customer Support Automation: How it Helps You Deliver Superior Customer Experience
Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift....
Why Omni-Channel Customer Feedback Can Make (or Break!) Things For Your Business
Oftentimes, businesses can end up being completely deaf and blind to their customer pain points. Why does that happen, one might ask? It happens because more and more, it is the technology (or business processes) that end up interacting with the customers and...
Your Customer Service Should Team Up With Sales and Marketing. Here’s WHY.
Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales team converts prospects into customers, the marketing team finds the best way to convey the value behind your product. Together, they help you...
Tried and Tested Strategies to Build an Online Customer Community
What if you had a loyal band of customers that preferred to buy almost exclusively from your online store? You probably think we’re too optimistic or even delusional! However, the biggest e-commerce brands like Sephora and eBay have managed to do just that. They have...
Characteristics to Look for in an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce...
5 Key Signs That Your Customer Success Programs Are Working
Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the cost of customer acquisition is steadily increasing. With the coronavirus pandemic profoundly altering customer behavior,...
5 Reasons Why This Is The Right Time To Scale Your Customer Support Operations
As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers and driving conversions. The last few months have been extremely lean for hundreds of businesses. The non-availability of products and challenges in claiming...
How to Build a Strong Customer Service Philosophy for your Brand?
What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every time. It is one of those things that everyone intuitively understands but cannot articulate so easily. Don’t be surprised if your agents’...
5 Tips on How to Handle Customer Complaints in the Current Global Scenario
Customers can seem a lot more demanding than usual with the COVID crisis triggering delivery delays and making returns harder. If you have noticed an uptick in complaints lately, it is certainly to be expected. If a customer is taking the time to complain, he or she...
