Customer Service Blog
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5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right talent is critical to delivering the kind of customer service you
How Helplama Powers E-commerce Stores Customer Support
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, customers prioritize convenience, a seamless buying experience, and top-notch customer support over mere discounts when navigating
Virtualize Your Physical Customer Support Operations in 2021
The coronavirus pandemic has suddenly created one of the biggest shifts in how companies provide customer support. With offices being shut, they have had to adjust to virtualize customer support, transitioning to remote work at short notice with customers desperate for help This has, in turn, thrown up new challenges for
Can E-commerce Influencer Programs Help in Improving Customer Lifetime Value in a Post-COVID Market
The post-COVID market is a volatile one. Customer’s buying behaviors have changed, and understandably so. It has become essential for brands to realign their strategies to convert potential customers and retain the old ones in the changing market landscape. Online shoppers enjoy certain unique benefits. There’s a lot of online
Boost Referral Programs with the Right Customer Service Script
Word of mouth has always been one of the most powerful contributing factors for the growth of any business, and 85% of businesses believe referrals are the best way to increase customers. Happy customers will always be your best brand advocates and help you to acquire new consumers at a
Why Marketing and Customer Service Teams Should Collaborate
Although they may seem like two drastically different functions, your marketing and customer service are deeply integrated. Marketing is the grand plan to promote your business and drive sales of products or services, and customer service forms an integral part of that grand plan. Customer service is one of the
Guide to Increasing Customer Retention Through Referral Programs for your Ecommerce Store
The growth of every business, irrespective of its size, depends on its customer growth. While acquiring new customers is critical, another equally important factor in a business’ success is customer retention. Importance of Referral Programs in Customer Retention Customer retention can be a fantastic marketing strategy to help businesses retain
7 Best Practices to Provide Best-in-Class SaaS Support
The COVID-19 pandemic has only accelerated the scorching pace of SaaS adoption around the world. Gartner reports that the SaaS market will grow 10.5% by the end of this year. Given the massive opportunity, SaaS businesses are gearing up to extend their existing products to new use cases and adding
Choosing the Right Customer Service Software for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to software tools, manual processes for