Customer Service Blog

Learn Customer Service Best Practices by our Experts

Latest Posts


5 Ways to Assure and Win Back Lost Customers

5 Ways to Assure and Win Back Lost Customers

If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself, is rarely the problem. Customers leave when they feel that their expectations are not being met. For online shoppers, these...

read more
6 Tried and Tested Tips for Remote Customer Support

6 Tried and Tested Tips for Remote Customer Support

To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition...

read more
Customer Service Surveys: Best Practices & Guidelines

Customer Service Surveys: Best Practices & Guidelines

SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across....

read more
How to Master the Art of B2B Customer Support?

How to Master the Art of B2B Customer Support?

B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...

read more
How to Calculate the Real Cost of Customer Support

How to Calculate the Real Cost of Customer Support

Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...

read more