7 Powerful Support Email Writing Hacks that Really Works
Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it’s easy to undervalue the primary importance it has. Just a factually wrong or an ill-written support email can have effects you’d not want at all for your business. Do you know that the good ol’ emails beat other […]
Why Do Companies Need To Be Proactive In Customer Service? [Survey]
Last Updated: Proactive customer service, a pivotal aspect of brand competition, aids differentiation from competitors by prioritizing anticipatory engagement for excellence. Consumers have also become accustomed to great customer service and don’t compromise with it, a huge proportion – 87% of consumers also want companies to go the extra mile and set new standards of […]
Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by outsourcing customer support to a specialist. Now, you have probably considered doing […]
Automate Customer Support Without Enraging Customers
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps. Automate customer support has already undergone a generational shift since […]
4 Social Media Customer Service Tips to Help You Hit the Bullseye
At the peak of the pandemic, more than 3.9 billion people across the world were forced to stay indoors. In April 2020, more than 90 countries had shut down shops, offices, restaurants, and public transport systems, bringing entire cities to a standstill. Research shows that this contributed to a 55% increase in social media usage […]
10 types of Visual Content That Can Help You Stand Out
Last Updated: Do you use visual content in your content marketing? If not, your content is unlikely to stand out. According to Hubspot, 70% of companies invest in content marketing that uses visual marketing strategies. A large proportion of marketers are giving importance to visual content because it makes content unique and sets it apart […]
Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up
Business resilience is a key theme in 2021 given the challenges posed by the COVID-19 pandemic. This situation is unlikely to change anytime soon. The silver lining is that businesses have been forced to look at alternative ways of serving their customers. Dramatic progress has already been made. For example, many businesses have taken key […]
Knowledge Base Seo Tips To Cut Support Time By Half
In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new one. That apart, engaged customers often act as […]
6 Tips for Effective Customer Support Queue Management
How long does it take for your team to respond to open tickets on average? If your response is anything less than 12 hours and 10 minutes, you are doing better than most! Reason: That’s the average response time taken by businesses around the world to respond to customer support tickets. But if the response […]
How CX Data Can Enhance Customer Support in 2021
Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and send the survey at the right time to hopefully get the […]