Top 6 Cheapest Cost-Effective Help Desk Systems in 2022

Cost effective helpdesks

Customer service expectations are shifting, with customers demanding faster, more responsive service across all channels and on any device. Nowadays, a quick problem resolution can mean the difference between a good and a bad customer experience. In fact, 90% of customers rate an “immediate” response as essential or very important when they have a customer […]

Chatbot vs Virtual Assistant- 10 Key Differences!

There is absolutely no debate when it comes to artificial intelligence taking the world by storm. Many organizations are trying to go the AI way by deploying chatbots and virtual assistants to their websites and applications. In fact, according to a report by CNBC, “75-90% of queries are projected to be handled by bots by […]

7 Must-have Customer Service Essentials in 2022

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Designing a beautiful product, marketing it, and generating sales is just the first stage of customer experience, isn’t it? If you have to retain the customer, you should go beyond that. That’s where Customer Service comes to the light. If the company’s customer service is excellent, 78% of consumers will do business with them again […]

Help Desk Performance Metrics: Indicators That Matter

Help Desk performance metrics

“Customer service shouldn’t just be a department, it should be the entire company.” -Tony Hsieh Are you someone who diligently tries to improve your customer offering day by day? That’s great (and you are gonna win!). We are here to lead you through the Help Desk performance metrics which you should focus on to gain […]

Importance of Customer Perception & How to Track It

mportance-of-Customer-Perception-&-How-to-Track-It

In the customer-centric era, every feedback and review can make or break your brand’s reputation. That is why small businesses need to invest time in actively understanding customer behavior and make effective strategies for improving their brand’s perception, acquisition, and retention.  If you are not putting customers first, you are putting your business at risk. […]

Top 7 B2B E-commerce Best Practices in 2022

b2b-best-ecommerce-practices

B2B e-commerce is much more than just selling products and services. It’s also about understanding customer needs and fulfilling their expectations throughout their customer journey. In fact, in our survey, 85% of consumers said they want brands to exceed their expectations across their entire customer journey, and not just while purchasing with them. So, for […]

Why is Professionalism Important in Customer Service?

“You never get a second chance to make a first impression.” – Will Rogers Employees who provide customer service should be considered the “ frontline workers” of your company because they are the ones who are most likely to make the first impression in the minds of your customers. First impressions last but in some […]

How Managed E-commerce Services Can Help Your Business Grow in 2022

managed-ecommerce-services

According to Wpforms, There are an estimated 12 million – 24 million eCommerce sites across the entire globe, with more and more being created every single day. So it can be really tough for you to compete. Nevertheless, good customer service can help you put a leg up on the competition. In fact, 89% of […]

Why Contingency Plans Should be Part of Your Customer Service Policies?

Why-Contingency-Plans-Should-be-Part-of-Your-Customer-Service-Policies

Customer service agents worldwide must have heard the word ‘contingency plan’ quite often in 2020. Only this time, it wasn’t the usual fire safety drill but a global event that would change how they live and work forever. The COVID-19 pandemic triggered a wave of change that nobody could have anticipated – a rapid transition […]

Top 10 Best Shopify Bots & Sneaker Bots in 2022

What is an AI helpdesk?

Businesses, large or small, often use “bots.” That’s because having humans interact with customers 24×7 becomes tough as you scale. And consumers also like interacting with bots because of their easy accessibility and promptness. In fact, for performing simple customer service tasks, over 60% of consumers prefer an automated self-service, such as a mobile app […]