Why Tone of Voice Matters in Customer Service, ESPECIALLY Online
An upbeat tone of voice that conveys a genuine desire to help is critical to building a lasting relationship with customers. Don’t let the word ‘voice’ fool you. Tone does not apply to verbal conversations alone, it relates equally to any content you put out,...
Understanding Customer Service Requirements for Small Businesses
Achieving customer delight is rarely a linear process. It requires commitment and the ability to adapt processes and systems over a period of time. Why? Customers come in all shapes and sizes. The classic one size fits all approach is a recipe for failure. Over the...
5 Great Customer Service Tips for Small Businesses to Beat the Big Ones
Customer service is now the biggest brand differentiator for businesses of all sizes. Great overall customer experience is now considered to be a more important factor than just the price and product quality. Customers prefer brands that make them feel valued. In...
Want to Improve Your Customer’s Post-Purchase Experience? Provide Them Voice Support!
Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice...
Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up
In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer support response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown....Outsource Your Customer Support To the Experts!
