15 Top-notch Customer Service Phrases to Greet Customers in 2024
Last Updated: Crafting effective customer service greeting examples is an essential skill for any frontline staff. Whether faced with a disgruntled client or a satisfied one, maintaining a positive and empathetic approach is crucial in delivering exceptional support. While customers may not always be right, it remains the duty of customer service representatives to uphold […]
How to Deliver Proactive Customer Service in 2024?
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits and the ability to deliver. These factors play an important […]
11 Best Shopify Customer Service Outsourcing Agencies
Handling customer service for your Shopify store can get quite hectic as your business grows. Due to the increase in the volume of tickets, either your customers would end up unanswered or you would lose focus from your core business. But as customer support for e-commerce involves impersonal repetitive tasks, you can In times like […]
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do you ensure that your customer […]
5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX can stimulate growth like nothing […]
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the same issue. What if we […]
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest in other aspects of your organization? According to Helplama’s customer service survey, 50% of the consumers cited ‘unskilled customer representatives’ as a reason for ending business relationships with a company. This means it can be […]
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness often make the headlines, like a cab driver tracking down the owner and returning a misplaced purse. Such stories provide a welcome break from the gloom surrounding the pandemic that has […]
4 Secrets to Delivering Exceptional SaaS Customer Support
At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done fairly quickly, and we have the technology – particularly SaaS – to thank for that. Tools like Zoom and Slack have become household names, and their market valuations have shot up since. Running business operations […]
50+ Customer Service Stats [Outsourcing, Experience, Loyalty, and Automation]
Last Updated: Customer service is a thing that keeps evolving, so do customer expectations. Traditional ways of serving customers that have been in use for the past decade, may not be able to satisfy today’s modern customers. In this modern era, customer service has become an important factor that consumers consider while or before doing […]