15 Best Live Chat Apps for Shopify in 2022!
Customers today value the convenience of online shopping, but they also value personal and instant interactions. As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer...
How to Deal With Impatient Customers?
It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now...
8 Proven Tips for Conversational Customer Service in 2022
Over half (54%) of customers have higher expectations for customer service today compared to one year ago. So it won’t be wrong to say that – Your company’s image is synonymous with the type of customer service that you offer. The type of interaction you have...
Customer Empathy: Why is Empathy Important in Customer Service?
What is the one skill that every customer service representative must possess? Empathy is unmatched regardless of the tools, processes, or procedures in place. Empathy statements are your way of communicating to a customer that you understand their concerns, issues,...
8 Must-know Customer Success Metrics For SaaS Companies
Pandemic, in general, has been a tough time for anyone in the business sector. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone...Outsource Your Customer Support To the Experts!
