12 Best Tawk.to Alternatives & Competitors in 2022 [Tried & Tested]

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Every business is unique and in dire need of customer support tools that fit right with its exclusive requirements. So, exploring the market in search of a better set of benefits at competitive rates makes sense. Yes, Tawk.to is an amazing customer support tool, but is it indeed the right fit for your business? Let’s […]

Save Time and Money by Automating Your Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied customers to switch to other […]

Why Should A Business Use Twitter For Customer Service?

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A large number of consumers use Twitter to register their complaints with a brand or a company. So it can be vital for a company to provide customer service and to respond to its customer complaints on Twitter. But how vital is it? When we surveyed people of various ages, from all locations in the […]

How to Choose the Right Help Desk for Your Small Business

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So, business is booming, and you have a backlog of orders to fulfill, queries to clear, and inventory to restock? We get it; at times, it may be an overwhelming experience. If you own one of those small-to-medium businesses (SMB), it might be the perfect time to hire a small business help desk. Reliable tech […]

Top 10 Gorgias Competitors & Alternatives 2022 [Tried & Tested]

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Gorgias is one of the leading helpdesks in the field of eCommerce. Gorgias’s help desk software quickly gained popularity in the eCommerce world because of its integrations with most e-commerce platforms including Shopify, BigCommerce, and Magneto.   Still, Gorgias sometimes fails to deliver appropriate services concerning the requirements of many businesses. If you are looking for Gorgias […]

eCommerce Customer Relationship Management: How CRM software can help you level up!

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You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process of customer interaction and other customer relationship management tasks.  So it is a no-brainer that you […]

3 Powerful Customer Satisfaction Questions for your CSAT Surveys!

CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if the response isn’t as great […]

9 Customer Service Response Templates for Tricky Scenarios

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62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the correct answer. More than that, response templates guarantee that when a […]

How to Calculate the Real Cost of Customer Support

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Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However, among the many fixed and […]