


15 Best Live Chat Apps for Shopify in 2022
Customers today value the convenience of online shopping, but they also value personal and instant interactions. As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer...
How to Deal With Impatient Customers?
It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now...
eCommerce Customer Relationship Management: How CRM software can help you level up!
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process...
8 Proven Tips for Conversational Customer Service in 2022
Over half (54%) of customers have higher expectations for customer service today compared to one year ago. So it won’t be wrong to say that – Your company’s image is synonymous with the type of customer service that you offer. The type of interaction you have...