15 Best Live Chat Apps for Shopify in 2022
Customers today value the convenience of online shopping, but they also value personal and instant interactions. As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer...
How to Deal With Impatient Customers?
It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now...
eCommerce Customer Relationship Management: How CRM software can help you level up!
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process...
8 Proven Tips for Conversational Customer Service in 2022
Over half (54%) of customers have higher expectations for customer service today compared to one year ago. So it won’t be wrong to say that – Your company’s image is synonymous with the type of customer service that you offer. The type of interaction you have...
Customer Empathy: Why is Empathy Important in Customer Service?
What is the one skill that every customer service representative must possess? Empathy is unmatched regardless of the tools, processes, or procedures in place. Empathy statements are your way of communicating to a customer that you understand their concerns, issues,...Outsource Your Customer Support To the Experts!
