Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by outsourcing customer support to a specialist. Now, you have probably considered doing […]
Automate Customer Support Without Enraging Customers
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps. Automate customer support has already undergone a generational shift since […]
4 Social Media Customer Service Tips to Help You Hit the Bullseye
At the peak of the pandemic, more than 3.9 billion people across the world were forced to stay indoors. In April 2020, more than 90 countries had shut down shops, offices, restaurants, and public transport systems, bringing entire cities to a standstill. Research shows that this contributed to a 55% increase in social media usage […]
10 types of Visual Content That Can Help You Stand Out
Last Updated: Do you use visual content in your content marketing? If not, your content is unlikely to stand out. According to Hubspot, 70% of companies invest in content marketing that uses visual marketing strategies. A large proportion of marketers are giving importance to visual content because it makes content unique and sets it apart […]
Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up
Business resilience is a key theme in 2021 given the challenges posed by the COVID-19 pandemic. This situation is unlikely to change anytime soon. The silver lining is that businesses have been forced to look at alternative ways of serving their customers. Dramatic progress has already been made. For example, many businesses have taken key […]
Knowledge Base Seo Tips To Cut Support Time By Half
In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new one. That apart, engaged customers often act as […]
6 Tips for Effective Customer Support Queue Management
How long does it take for your team to respond to open tickets on average? If your response is anything less than 12 hours and 10 minutes, you are doing better than most! Reason: That’s the average response time taken by businesses around the world to respond to customer support tickets. But if the response […]
How CX Data Can Enhance Customer Support in 2021
Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and send the survey at the right time to hopefully get the […]
4 E-Commerce Customer Service Best Practices in 2021
It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores can exploit to attract customers. For one, small brands are ideally placed to […]
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right talent is critical to delivering the kind of customer service you want your brand to be […]