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4-Examples-of-Bad-Customer-Support-You-Should-Avoid-like-a-Plague
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness...
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4-Secrets-to-Delivering-Exceptional-SaaS-Customer-Support
4 Secrets to Delivering Exceptional SaaS Customer Support
At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done...
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Customer service stats outsourcing
50+ Customer Service Stats [Outsourcing, Experience, Loyalty, and Automation]
Last Updated: June 2025 Customer service is a thing that keeps evolving, so do customer expectations. Traditional ways of...
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7-Powerful-Support-Email-Writing-Hacks-that-Really-Works
7 Powerful Support Email Writing Hacks that Really Works
Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it’s easy...
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User-generated Videos And Reviews: A Few Stats
Last Updated: June 2025 Word-of-mouth has always been a great marketing tool that brings a good amount of sales for a brand....
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5-Knowledge-Base-SEO-Tips-Every-Ecommerce-Needs-to-Follow.jpg
5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow
    As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers...
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Color Psychology in Branding and Marketing
Why Is Color Psychology Important In Marketing And Branding?
Last Updated: June 2025 You have to admit it – Colors play an important role when it comes to branding and marketing....
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why-email-marketing-is-effective-stats-survey
6 Findings That Prove Email Marketing Is Still Effective! [Survey]
Last Updated: June 2025 Have you ever wondered what happens to your email campaigns once you hit “send?” Is email marketing...
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Customer-Service-Automation-vs-Customer-Experience.jpg
Customer Service Automation vs Customer Experience: How to Find a Balance
Driven by the need to keep costs down, many companies are going full speed ahead with modernizing and automating their customer...
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4-Secrets-to-Delivering-Exceptional-SaaS-Customer-Support

4 Secrets to Delivering Exceptional SaaS Customer Support

At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done fairly quickly, and we have the technology – particularly SaaS – to thank for that. Tools like Zoom and Slack have become household names, and their market valuations have shot

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7-Powerful-Support-Email-Writing-Hacks-that-Really-Works

7 Powerful Support Email Writing Hacks that Really Works

Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it’s easy to undervalue the primary importance it has. Just a factually wrong or an ill-written support email can have effects you’d not want at all for your business. Do you know that the

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User-generated Videos And Reviews: A Few Stats

Last Updated:  Word-of-mouth has always been a great marketing tool that brings a good amount of sales for a brand. It has also evolved with time, modern marketing terms like the brand and employee advocates are typically based on word-of-mouth. In this digital era where smartphone usage has grown to

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5-Knowledge-Base-SEO-Tips-Every-Ecommerce-Needs-to-Follow.jpg

5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow

    As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers for the exact same issue. You may even be able to quickly resolve them, thanks to the many years of experience you and your team have.  However, if the issue were

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Color Psychology in Branding and Marketing

Why Is Color Psychology Important In Marketing And Branding?

Last Updated:  You have to admit it – Colors play an important role when it comes to branding and marketing. Why? Because of the correlation between the psychology of color and persuasion. And understanding color psychology can be vital for marketers to drive desired responses from the consumers. But most

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