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6 Email Marketing vs Social Media Statistics Prove Email Still Wins!
Last Updated: The email marketing vs social media statistics portrays email marketing as a historically effective tool with impressive results. However, some marketers perceive email marketing as less impactful with the ongoing evolution and dominance of social media platforms. Social media is indeed evolving with pace and can be a
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do
5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX
8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just cost you a lot of money but will eventually lead to the demolishment of customers’ trust in your brand. After one negative experience, 51% of customers will never do business
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world
In-House vs. Outsourced Customer Service: Pros and Cons
Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team. Businesses that pivot around great customer services are the ones that enjoy maximum growth. This was proved when Microsoft polled 5,000 people around the world, out of which about 96% claimed
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest in other aspects of your organization? According to Helplama’s customer service survey, 50% of the consumers cited ‘unskilled customer representatives’ as a reason for ending business relationships with a company.
Using User generated Content. How Top Brands Are leveraging?
Who do you trust more, before purchasing a product or service: the brand, a fellow consumer, or user generated content? Eighty-three percent of online respondents in 60 countries say they trust the recommendations of friends and family over traditional advertising. That’s why top brands and marketers incorporate user-generated content(UGC) into