Customer Service Blog
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Why Marketing and Customer Service Teams Should Collaborate
Although they may seem like two drastically different functions, your marketing and customer service are deeply integrated. Marketing is the grand plan to promote your business and drive sales of products or services, and customer service forms an integral part of that grand plan. Customer service is one of the
Guide to Increasing Customer Retention Through Referral Programs for your Ecommerce Store
The growth of every business, irrespective of its size, depends on its customer growth. While acquiring new customers is critical, another equally important factor in a business’ success is customer retention. Importance of Referral Programs in Customer Retention Customer retention can be a fantastic marketing strategy to help businesses retain
7 Best Practices to Provide Best-in-Class SaaS Support
The COVID-19 pandemic has only accelerated the scorching pace of SaaS adoption around the world. Gartner reports that the SaaS market will grow 10.5% by the end of this year. Given the massive opportunity, SaaS businesses are gearing up to extend their existing products to new use cases and adding
Choosing the Right Customer Service Software for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to software tools, manual processes for
5 Customer Service Tips Businesses Can’t Afford to Forget
Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought from you before, online shoppers can form opinions about you based on what others are saying about you, both online and off. That is why satisfied customers are the best possible
Customer Support Automation Enhances Customer Experience
Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift. According to a study by business messaging platform, Intercom, more than
Why Customer Service, Sales, and Marketing Should Team Up
Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales team converts prospects into customers, the marketing team finds the best way to convey the value behind your product. Together, they help you differentiate yourself and avoid having to
Characteristics of an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce businesses struggled to switch to remote
Why This Is The Right Time To Scale Customer Support Operations
As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers, optimizing customer support, and streamlining operations to drive conversions. The last few months have been extremely lean for hundreds of businesses. The non-availability of products and challenges in claiming refunds for returned items