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Why Brands Need To Do More Than Just Sell! [Survey]
Last Updated: Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However,
6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere online shopping is one of the many reasons behind the stratospheric growth of the e-commerce industry throughout 2020. To maintain and enhance their lead over their retail counterparts, which are
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant customer service challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the potential of the customer support function to make a difference
Outsource Customer Service vs In-House: Pros & Cons
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and social media. While this is a great move, many brands
Average Human Attention Span Is Just 8 Seconds! Can It Hurt Your Content Marketing Efforts?
Last Updated: Has it ever happened to you that you have to do something but after a few seconds you forget to do it? If yes, you’re not alone. In today’s digital age, where people use their phones for an average of 5 to 6 hours a day, the human
Why is Visual Communication Important for Your Business/Brand?
Unlocking the power of Visual Communication: Grab consumers’ attention & convey your message effectively, regardless of your company’s size. According to research, an average person is exposed to between 6,000 and 10,000 promotional messages or branded items per day. Combined with the fact that the average human being now has
Who Owns Twitter?
Last Updated: Who owns Twitter now? As of now, most of Twitter is owned by Elon musk and four renowned institutional investors – Vanguard Group, Morgan Stanley, BlackRock, and State Street. Institutional Investors dominated Twitter ownership until April 2022. On 4th April, the CEO of Tesla – Elon Musk announced
Best Ways To Hire Outsourced Live Chat Agents
Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature has become so indispensable that its exclusion from an online business prevents 77% of customers from making a
Customer Service Blog
Learn Customer Service Best Practices by our Experts