Customer Service Blog

Learn Customer Service Best Practices by our Experts

Characteristics-to-Look-for-in-an-Ideal-Customer-Service-Outsourcing-Agency
Characteristics of an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid...
Read More
Thinking-of-Scaling-Customer-Support
Why This Is The Right Time To Scale Customer Support Operations
As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers, optimizing...
Read More
How-to-Build-a-Strong-Customer-Service-Philosophy-for-your-Brand
How to Build a Customer Service Philosophy for your Brand?
What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every...
Read More
How-Outsourcing-Customer-Support-is-More-Relevant-for-Businesses-Post-COVID-19
Outsourcing Customer Support is More Relevant Since COVID-19
The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though...
Read More
How-to-Manage-Your-Service-Agents-Remotely
How to Manage Your Customer Agents Remotely?
Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19....
Read More
Proven-Voice-Customer-Support-Center-Best-Practices-for-Amazing-Customer-Experience
Voice Customer Support Center: 5 Proven Best Practices
83% of customers still associate the idea of customer support with speaking with an agent over the phone. This was discovered...
Read More
5-Ways-AI-Can-Complement-Your-Customer-Support-and-Contribute-to-Customer-Retention
5 Ways AI Can Enhance Customer Support and Retention
Customer support is continuously striving to enhance getting faster and more efficient. Given the growth of the e-commerce...
Read More
6-Tried-and-Tested-Tips-for-Remote-Customer-Support
6 Tried and Tested Tips for Remote Customer Support
To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote...
Read More
Customer-Service-Surveys-Best-Practices-&-Guidelines
Customer Service Surveys: Best Practices & Guidelines
SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they...
Read More
1 45 46 47 48 49 50
Characteristics-to-Look-for-in-an-Ideal-Customer-Service-Outsourcing-Agency

Characteristics of an Ideal Customer Service Outsourcing Agency

If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce businesses struggled to switch to remote

Read More
Thinking-of-Scaling-Customer-Support

Why This Is The Right Time To Scale Customer Support Operations

As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers, optimizing customer support, and streamlining operations to drive conversions. The last few months have been extremely lean for hundreds of businesses. The non-availability of products and challenges in claiming refunds for returned items

Read More
How-to-Build-a-Strong-Customer-Service-Philosophy-for-your-Brand

How to Build a Customer Service Philosophy for your Brand?

What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every time. It is one of those things that everyone intuitively understands but cannot articulate so easily. Don’t be surprised if your agents’ interpretation of what constitutes great customer

Read More
How-Outsourcing-Customer-Support-is-More-Relevant-for-Businesses-Post-COVID-19

Outsourcing Customer Support is More Relevant Since COVID-19

The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though growth in e-commerce volumes has accelerated much faster than expected, there has also been a significant shift in consumer behavior. Demand has not been uniform across all e-commerce product categories with

Read More
How-to-Manage-Your-Service-Agents-Remotely

How to Manage Your Customer Agents Remotely?

Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a profound impact on how they operate in the

Read More
Proven-Voice-Customer-Support-Center-Best-Practices-for-Amazing-Customer-Experience

Voice Customer Support Center: 5 Proven Best Practices

83% of customers still associate the idea of customer support with speaking with an agent over the phone. This was discovered in a recent study carried out by Verint Systems, Inc. “Speaking to someone” is always easier for issues that may be as simple as changing a shipping address to

Read More
5-Ways-AI-Can-Complement-Your-Customer-Support-and-Contribute-to-Customer-Retention

5 Ways AI Can Enhance Customer Support and Retention

Customer support is continuously striving to enhance getting faster and more efficient. Given the growth of the e-commerce industry, speed is no longer optional. The risks of failing to deliver great customer service are all too well-known. Customer churn has turned into one of the most-watched metrics for business owners

Read More
6-Tried-and-Tested-Tips-for-Remote-Customer-Support

6 Tried and Tested Tips for Remote Customer Support

To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition management are a no brainer. As customers demand personalized support, the

Read More
Customer-Service-Surveys-Best-Practices-&-Guidelines

Customer Service Surveys: Best Practices & Guidelines

SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across. As many as 28% of respondents said they

Read More