Voice customer Support Can Improve Post-Purchase Experience
Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice for their needs. However, the […]
Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up
In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer service response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown. Across the typical customer journey, the success of your product depends heavily on […]
Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!
Quality – the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest challenges that almost all businesses face today. NewVoiceMedia found that 39% […]
Outsource Customer Support: 5 Key Reasons for Your Business
To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]
Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!
The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an online store owner. This is because online businesses rarely have the bandwidth to invest in […]
List of Best Outsourcing Companies in USA
Business process outsourcing (BPO) is a great way for outsourcing companies in the USA to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy decision to make. That’s because delegating your business processes […]
How to Outsource Customer Support?
Once you are crystal clear about why your business needs outsourcing, you have to think about how to outsource customer support and ways to go on with the outsourcing process. Many aspects have to be brought into consideration such as pricing, infrastructure, personnel selection, training and onboarding. The whole process of transitioning from in-house to […]
Why Outsource Customer Support: A Definitive Guide
The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer engagement past the working hours. Hence, you can miss a huge chunk […]