How to create an effective customer engagement portal? [Complete Guide]

Having positive customer engagement is quite crucial for a business. According to a report from ThinkWithGoogle, “33% of marketers agree that improved understanding and customer engagement with the right customers is most important to reaching their marketing goals in the next three years.” But as customers use eleven social media channels on average to reach […]

11 Best Shopify Customer Service Outsourcing Agencies

Handling customer service for your Shopify store can get quite hectic as your business grows. Due to the increase in the volume of tickets, either your customers would end up unanswered or you would lose focus from your core business. But as customer support for e-commerce involves impersonal repetitive tasks, you can In times like […]

Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!

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Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do you ensure that your customer […]

5 Call Center Benefits for Business That’re Too Good to Ignore

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Being a business owner, you already know the importance of good customer support. And as your business scales, the need to have a dedicated customer support system becomes paramount.  Customers need to have their queries quickly resolved, whether during pre-sales or post-sales, but it can become overwhelming for a business to handle all the calls […]

Best eCommerce CRM Software to Integrate With Shopify

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Nearly a third (32%) of all eCommerce websites in the US use Shopify; thanks to its user-friendly features. At press time, there are 4,039,506 websites live that are using Shopify.  However, despite the explosive popularity, if you have been using it for a while, you’ll agree that Shopify’s native CRM apps could use some updates.  […]

5 Benefits of Customer Experience Outsourcing Explained

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In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX can stimulate growth like nothing […]

How Much Does a Chatbot Cost?

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You’ve heard so much about chatbots. They can do this; they can do that. You’ve been told chatbots can improve ROI; chatbots can reduce churn rate, they can improve customer retention and so many other things. You get it. It’s a technology trending globally, so it has some merit behind its popularity. But so do […]

Call Center RFP Template – The Important Questions You Should Ask!

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According to Loopio, “Companies respond to an average of 150 RFPs per year”. In the business world, call center outsourcing RFP is a common tool. Despite being so common, a call center proposal often confuses some business professionals when it comes to choosing the questions to ask in the RFP.  However, you don’t need to […]

15 Best Live Chat Apps for Shopify in 2022!

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Customers today value the convenience of online shopping, but they also value personal and instant interactions.  As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer live chat to other options such as email, phone, and social media. But […]

How to Deal With Impatient Customers?

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It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now customers”—enterprises are scrambling to deal with the increasing standards of prompt service delivery. Impatient customers, or rather […]