Top Call Center Outsourcing Companies In 2025
Call center outsourcing is gaining popularity as a strategy to enhance customer service. According to a Zendesk report for 2023, 70% of customers stay loyal to companies that offer personalized and seamless customer experiences. Also, 7 out of 10 callers who reach voicemail will not leave a message. Hence it is essential to be available […]
6 Basic Mistakes When Communicating with Customers
Communicating with the customers who engage with the brand you’re representing can sometimes be difficult. You can’t always gauge the other person’s mood or the true urgency of their problem at first glance. The best approach is to objectively and professionally assess the situation to understand the facts at hand. According to published data, 78% […]
Top 16 Customer Service Outsourcing Companies
Looking for top-notch customer care outsourcing solutions? With over 45% of companies planning to outsource their customer service since the pandemic, many businesses are in search of top customer service outsourcing companies. Explore leading companies specializing in outsourcing customer service, support, and experience. Find the best customer service provider company to elevate your customer satisfaction […]
6 Best Free Live Chat Software in 2022 [Tried & Tested]
Live chat works! According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call. For an e-commerce business, live chat is a great way to provide instant […]
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied customers to switch to other […]
Why Should A Business Use Twitter For Customer Service?
A large number of consumers use Twitter to register their complaints with a brand or a company. So it can be vital for a company to provide customer service and to respond to its customer complaints on Twitter. But how vital is it? When we surveyed people of various ages, from all locations in the […]
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However, among the many fixed and […]
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant customer service challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the potential of the customer support function to make a difference to the bottom line is […]
Outsource Customer Service vs In-House: Pros & Cons
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and social media. While this is a great move, many brands know that they need to […]
Best Ways To Hire Outsourced Live Chat Agents
Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature has become so indispensable that its exclusion from an online business prevents 77% of customers from making a purchase. Exclusion of Live Chat […]