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5 Benefits of Customer Experience Outsourcing Explained

5 Benefits of Customer Experience Outsourcing Explained

In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the...

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How Much Does a Chatbot Cost?

How Much Does a Chatbot Cost?

You’ve heard so much about chatbots. They can do this; they can do that. You’ve been told chatbots can improve ROI; chatbots can reduce churn rate, they can improve customer retention and so many other things. You get it. It’s a...

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15 Best Live Chat Apps for Shopify in 2022!

15 Best Live Chat Apps for Shopify in 2022!

Customers today value the convenience of online shopping, but they also value personal and instant interactions.  As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer...

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How to Deal With Impatient Customers?

How to Deal With Impatient Customers?

It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech,...

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