Customer Service Blog
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5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX
8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just cost you a lot of money but will eventually lead to the demolishment of customers’ trust in your brand. After one negative experience, 51% of customers will never do business
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world
In-House vs. Outsourced Customer Service: Pros and Cons
Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team. Businesses that pivot around great customer services are the ones that enjoy maximum growth. This was proved when Microsoft polled 5,000 people around the world, out of which about 96% claimed
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest in other aspects of your organization? According to Helplama’s customer service survey, 50% of the consumers cited ‘unskilled customer representatives’ as a reason for ending business relationships with a company.
Using User generated Content. How Top Brands Are leveraging?
Who do you trust more, before purchasing a product or service: the brand, a fellow consumer, or user generated content? Eighty-three percent of online respondents in 60 countries say they trust the recommendations of friends and family over traditional advertising. That’s why top brands and marketers incorporate user-generated content(UGC) into
How to Find Right Influencers For Your Brand to Partner With
Last Updated: Have trouble finding influencers to collaborate with? You’ve come to the right place. If you have tried influencer marketing, you must know how difficult it can be to find relevant influencers for your brand. But as 70% of consumers place peer recommendations and reviews above professionally written content,
Shoppers’ Digital Path to Purchases – 81% of Shoppers Research Online Before Buying In-store!
Last Updated: With evolving technology, consumers’ lives have become increasingly digital. Be it communicating with friends or making purchases, everything is being done digitally. This evolution has also empowered shoppers to make the right purchase decisions. As per research by GE Capital, 81% of shoppers research online before buying in-store.