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5-Benefits-of-Customer-Experience-Outsourcing-Explained
5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years....
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world-class-customer-service
8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just...
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saas-customer-support-metrics-to-measure-success
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business...
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customer-engagement-model
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very...
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In-house-vs-outsourced-customer-service
In-House vs. Outsourced Customer Service: Pros and Cons
Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team.  Businesses...
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Empower customer service team
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest...
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user generated content
Using User generated Content. How Top Brands Are leveraging?
Who do you trust more, before purchasing a product or service: the brand, a fellow consumer, or user generated content? Eighty-three...
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how-to-find-influencers-for-your-brand
How to Find Right Influencers For Your Brand to Partner With
Last Updated: June 2025 Have trouble finding influencers to collaborate with? You’ve come to the right place. If you...
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81% of shoppers research online before making purchase in-store
Shoppers’ Digital Path to Purchases - 81% of Shoppers Research Online Before Buying In-store!
Last Updated: June 2025 With evolving technology, consumers’ lives have become increasingly digital. Be it communicating...
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5-Benefits-of-Customer-Experience-Outsourcing-Explained

5 Benefits of Customer Experience Outsourcing Explained

In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX

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saas-customer-support-metrics-to-measure-success

Customer Success Metrics For SaaS Companies

Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the

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Customer Engagement Model: How To Build One For Your Business?

If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world

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In-house-vs-outsourced-customer-service

In-House vs. Outsourced Customer Service: Pros and Cons

Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team.  Businesses that pivot around great customer services are the ones that enjoy maximum growth. This was proved when Microsoft polled 5,000 people around the world, out of which about 96% claimed

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user generated content

Using User generated Content. How Top Brands Are leveraging?

Who do you trust more, before purchasing a product or service: the brand, a fellow consumer, or user generated content? Eighty-three percent of online respondents in 60 countries say they trust the recommendations of friends and family over traditional advertising. That’s why top brands and marketers incorporate user-generated content(UGC) into

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How to Find Right Influencers For Your Brand to Partner With

Last Updated:  Have trouble finding influencers to collaborate with? You’ve come to the right place. If you have tried influencer marketing, you must know how difficult it can be to find relevant influencers for your brand. But as 70% of consumers place peer recommendations and reviews above professionally written content,

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