Customer Service Blog
Learn Customer Service Best Practices by our Experts
6 Best Free Live Chat Software in 2022 [Tried & Tested]
Live chat works! According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call. For an e-commerce business, live chat is a
The Power of Visual Communication in Brand Building
Being able to communicate your message clearly and grab consumers’ attention is important, no matter how big or small your company is. But it can be difficult to do so. According to research, an average person is exposed to between 6,000 and 10,000 promotional messages or branded items per day.
How to Get Sponsored on Instagram? (Easy yet Complete Guide)
Instagram is a great platform for influencers (whether big or small) to get sponsored by brands. That’s because more and more companies are collaborating with influencers on Instagram to promote their brand. In fact, 85% of top brands use Instagram to promote their businesses. Forrester also revealed that top brands
10 Effective eCommerce Referral Marketing Strategies in 2024
Are you an e-commerce store owner in search of generating leads for your business in a budget-friendly manner? Well, then E-Commerce Referral programs are the marketing strategy that may be the best fit for you. Do you know why? As per data, 54% of marketers say referral marketing has a
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied
Why Should A Business Use Twitter For Customer Service?
A large number of consumers use Twitter to register their complaints with a brand or a company. So it can be vital for a company to provide customer service and to respond to its customer complaints on Twitter. But how vital is it? When we surveyed people of various ages,
Why Brands Need To Do More Than Just Sell! [Survey]
Last Updated: Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However,
6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere online shopping is one of the many reasons behind the stratospheric growth of the e-commerce industry throughout 2020. To maintain and enhance their lead over their retail counterparts, which are