All You Need to Know About eCommerce Site Search Tools
As humans, we’re never lauded for our patience. Instead, we’re known for our untamable nature to be continually in motion and evolve in both thought and action. Moreover, our position in current technological contexts has ballooned our desire for instant gratification. And so, being as instrumental to consumerism as we are, it should be no […]
How Outsourcing Data Management can Boost Your Business’s Data Governance?
With everything around your business getting digitized, are you finding it hard to digest all the data that is being sent your way at a lightning speed? You are not alone! A large percentage of business professionals struggle with data management. Keeping yourself sane, despite the fact that you don’t have time to manage and […]
11 Best Shopify Customer Service Outsourcing Agencies
Handling customer service for your Shopify store can get quite hectic as your business grows. Due to the increase in the volume of tickets, either your customers would end up unanswered or you would lose focus from your core business. But as customer support for e-commerce involves impersonal repetitive tasks, you can In times like […]
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world is flooded with similar products […]
User-generated Videos And Reviews: A Few Stats
Last Updated: Word-of-mouth has always been a great marketing tool that brings a good amount of sales for a brand. It has also evolved with time, modern marketing terms like the brand and employee advocates are typically based on word-of-mouth. In this digital era where smartphone usage has grown to heights, online local business reviews […]
5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow
As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers for the exact same issue. You may even be able to quickly resolve them, thanks to the many years of experience you and your team have. However, if the issue were a large-scale one, affecting hundreds […]
Impact Of Trust Logos On Consumer Purchase Decisions [Survey]
Last Updated: A logo has always been important to build a brand, recognition, and attract the attention of consumers. But logos can also affect consumers’ sense of trust and even make them rethink their purchase decision! To deeply understand the impact of trust logos on consumer purchase behavior, we surveyed a large number of US-based […]
4 E-Commerce Customer Service Best Practices in 2021
It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores can exploit to attract customers. For one, small brands are ideally placed to […]
How Helplama Powers E-commerce Stores Customer Support
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, customers prioritize convenience, a seamless buying experience, and top-notch customer support over mere discounts when navigating E-commerce stores. So, what separates […]
Can E-commerce Influencer Programs Help in Improving Customer Lifetime Value in a Post-COVID Market
The post-COVID market is a volatile one. Customer’s buying behaviors have changed, and understandably so. It has become essential for brands to realign their strategies to convert potential customers and retain the old ones in the changing market landscape. Online shoppers enjoy certain unique benefits. There’s a lot of online content to help buyers determine […]