Customer Service Blog
Learn Customer Service Best Practices by our Experts
Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!
The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an online store owner. This is because online businesses rarely have
9 Key Factors To Consider When Choosing Outsourced Customer Support Service
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer service without compromising on quality. The average product life cycles of some e-commerce
15 Best Live Chat Software: Comparison After Using In 2020
Try Our FREE Live Chat Software Suggester. Try Our FREE Live Chat Software Suggester There are dozens and dozens of live chat softwares and they come with so many bells and whistles, that it can end up being a daunting task to find the best one for your specific use
15 Best Live Chat Software Solutions We’ve Used
15 Best Live Chat Software Solutions We’ve Used When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what’s popular, but it won’t necessarily be the best option for your specific needs and use cases. You
List of Best Outsourcing Companies in USA
Business process outsourcing (BPO) is a great way for outsourcing companies in the USA to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy decision to make. That’s
How to Outsource Customer Support?
Once you are crystal clear about why your business needs outsourcing, you have to think about how to outsource customer support and ways to go on with the outsourcing process. Many aspects have to be brought into consideration such as pricing, infrastructure, personnel selection, training and onboarding. The whole process
Why Outsource Customer Support: A Definitive Guide
The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer engagement past the working hours. Hence, you