Customer Service Blog
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7 Powerful Support Email Writing Hacks that Really Works
Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it’s easy to undervalue the primary importance it has. Just a factually wrong or an ill-written support email can have effects you’d not want at all for your business. Do you know that the
User-generated Videos And Reviews: A Few Stats
Last Updated: Word-of-mouth has always been a great marketing tool that brings a good amount of sales for a brand. It has also evolved with time, modern marketing terms like the brand and employee advocates are typically based on word-of-mouth. In this digital era where smartphone usage has grown to
5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow
As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers for the exact same issue. You may even be able to quickly resolve them, thanks to the many years of experience you and your team have. However, if the issue were
Why Is Color Psychology Important In Marketing And Branding?
Last Updated: You have to admit it – Colors play an important role when it comes to branding and marketing. Why? Because of the correlation between the psychology of color and persuasion. And understanding color psychology can be vital for marketers to drive desired responses from the consumers. But most
6 Findings That Prove Email Marketing Is Still Effective! [Survey]
Last Updated: Have you ever wondered what happens to your email campaigns once you hit “send?” Is email marketing still an effective strategy? Do people even read your emails at all? Due to the rise of social media, many marketers say that email marketing is no longer as effective as
Customer Service Automation vs Customer Experience: How to Find a Balance
Driven by the need to keep costs down, many companies are going full speed ahead with modernizing and automating their customer service processes. It would seem strange not to. Since the pandemic, decoding customer loyalty drivers has become a challenge. As support volumes go up, 76% of businesses say customer
Why Do Companies Need To Be Proactive In Customer Service? [Survey]
Last Updated: Proactive customer service, a pivotal aspect of brand competition, aids differentiation from competitors by prioritizing anticipatory engagement for excellence. Consumers have also become accustomed to great customer service and don’t compromise with it, a huge proportion – 87% of consumers also want companies to go the extra mile
Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by outsourcing customer support to a specialist. Now,
Automate Customer Support Without Enraging Customers
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps. Automate customer support has already