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Outsource Customer Service vs In-House Solutions: Pros & Cons Compared

Outsource Customer Service vs In-House Solutions: Pros & Cons Compared

Customer Support

Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and...
11 Best Olark Alternatives & Competitors in 2022

11 Best Olark Alternatives & Competitors in 2022

Customer Retention, Customer Support, E-commerce, Uncategorized

Installing a live chat feature for your customer support can work wonders. Do you know why? As per data, adding live chat to your website can improve conversions by 12%. Olark is one such live chat software installed by a lot of brands. Nevertheless, as you know,...
Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Customer Success, Customer Support

Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software,...
Top 5 Drift Alternatives & Competitors in 2022

Top 5 Drift Alternatives & Competitors in 2022

Customer Loyalty, Customer Retention, Customer Success, Customer Support, E-commerce, Uncategorized

With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and...
Top 7 JivoChat Alternatives and Competitors in 2022

Top 7 JivoChat Alternatives and Competitors in 2022

Customer Support

Are you searching for live chat software? Then keep in mind that standalone live chat isn’t enough anymore. Customers want immediate support on multiple channels. JivoChat is an all-in-one business messenger that companies use to talk to their customers. But...
Top 10 Whatfix Alternatives Of 2022

Top 10 Whatfix Alternatives Of 2022

Customer Success, Customer Support, E-commerce

Your employees are the public face of your company. As a result, employee onboarding and training are critical factors. In fact, companies that invest in employee training profit by 21% more. For the same reason, many businesses use a “Digital Adoption...
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