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All You Need to Know About eCommerce Site Search Tools
As humans, we’re never lauded for our patience. Instead, we’re known for our untamable nature to be continually in motion and evolve in both thought and action. Moreover, our position in current technological contexts has ballooned our desire for instant gratification. And so, being as instrumental to consumerism as we
How Outsourcing Data Management can Boost Your Business’s Data Governance?
With everything around your business getting digitized, are you finding it hard to digest all the data that is being sent your way at a lightning speed? You are not alone! A large percentage of business professionals struggle with data management. Keeping yourself sane, despite the fact that you don’t
Best Instagram Comment Ideas & Tips for Businesses
Unlock the power of engagement with the best Instagram comment ideas! Build relationships, trust & positive customer perception for your business. But do you respond to the Instagram comments the right way? Wondering how to and what to respond to Instagram comments can become a difficult chore at times. This
11 Best Shopify Customer Service Outsourcing Agencies
Handling customer service for your Shopify store can get quite hectic as your business grows. Due to the increase in the volume of tickets, either your customers would end up unanswered or you would lose focus from your core business. But as customer support for e-commerce involves impersonal repetitive tasks,
6 Stats That Prove Email Still Outperforms Social Media!
Is email part of your company’s marketing mix? If not, then it should be! Email marketing has been a great marketing tool and produced great results from the beginning. Still, many marketers think that as social media continues to evolve over time, email marketing has become an ineffective marketing strategy.
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do
5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX
8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just cost you a lot of money but will eventually lead to the demolishment of customers’ trust in your brand. After one negative experience, 51% of customers will never do business
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the