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5 Key Signs That Your Customer Success Programs Are Working

5 Key Signs That Your Customer Success Programs Are Working

Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the cost of customer acquisition is steadily increasing. With the coronavirus pandemic profoundly altering customer behavior,...

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The Future of Customer Loyalty Programs Post COVID-19

The Future of Customer Loyalty Programs Post COVID-19

The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes of brands across the world. While e-commerce stores witnessed a surge in business as entire nations went into lockdown, customers have been more...

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