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8 Proven Tips for Conversational Customer Service in 2022

8 Proven Tips for Conversational Customer Service in 2022

Over half (54%) of customers have higher expectations for customer service today compared to one year ago. So it won’t be wrong to say that - Your company’s image is synonymous with the type of customer service that you offer. The type of interaction you have with...

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8 Must-know Customer Success Metrics For SaaS Companies

8 Must-know Customer Success Metrics For SaaS Companies

Pandemic, in general, has been a tough time for anyone in the business sector. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone...

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10 Essential Customer Service Etiquette to Master in 2022

10 Essential Customer Service Etiquette to Master in 2022

The present-day business world operates with customers as its nexus. The success or failure of your business ventures (irrespective of types and categories) mostly depends upon how well you treat your customers.  According to a survey, customers who rate a company for...

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