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How to Calculate the Real Cost of Customer Support

How to Calculate the Real Cost of Customer Support

Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...

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9 Customer Service Response Templates for Tricky Scenarios

9 Customer Service Response Templates for Tricky Scenarios

62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...

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