Customer Service Blog
How to Calculate Service Level in a Call Center? (Easy yet Complete Guide)
Quick and breezy responses aren’t that easy to be conjured up, only a professional can do that. And this is why companies prefer managed call centers to piggyback on! Backing it up, we have a stat stating, “50% of the customers feel that there is a major need for improvements
These Cloud-Based eCommerce Platforms Are the Game Changers
Venturing into digital commerce needs you to stand out of the crowd, grow past the cluttered noise. Cloud-based eCommerce platforms host the prerequisites powerful enough to give you the edge. The ultimate goal that these eCommerce solutions provide is – a voice to your brand. When you speak through your
15 Top-notch Customer Service Phrases to Greet Customers in 2022
Talking to customers the right way is a skill that your customer service officials must have. No matter if you’re dealing with an irritated customer or a happy customer, you must stay positive and empathetic to provide excellent support. Of course, the customer is not always correct, but it is
Reducing Your eCommerce Return Rates: Benchmarks and Best Practices
Lessening product returns is one of the biggest challenges facing eCommerce businesses globally. Returns not only have inconvenient hidden costs but also harm profit margins, reduce conversion rates, and ultimately affect the brand. Nevertheless, every eCommerce business must have a clear, comprehensive return policy to maintain high customer satisfaction and
12 Best Sales Channel Apps for Shopify (Tried and Tested)
With over 500000 active Shopify stores online, the competition between online stores on Shopify has been nothing short of brutal. However, using a Shopify sales channel app alongside your online store can ease your way out of this stiff competitiveness and work up to your benefit. Confused about which Shopify
30 Personalization Stats That Every B2B Marketer Should Know!
If you are still using the same marketing copy to target all of your customers, then you might end up losing them to your competitors who are implementing personalized marketing. Today’s consumers want companies to provide an exceptional customer service experience keeping their priorities, preferences, and customer journey in the
Top 10 Shopify Subscription Apps of 2022 (Tried and Tested)
A successful business focuses on retaining existing customers along with attracting new customers. Do you know why? Because companies typically pay 2-4 months’ worth of revenue upfront to acquire a customer and they need that 5th, 6th, 7th month of renewals to actually make any profit on that customer. One
3 True & Tested Referral Marketing Software Tools in 2022
Managing a referral program can be a time-consuming affair, but it is well worth the effort to attract new customers at a low cost. Research shows that referral leads convert 30% better than leads collected from other marketing channels. While this is already quite significant, you can get even better
How to Deliver Proactive Customer Service in 2022?
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits. These factors play an important