8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just cost you a lot of money but will eventually lead to the demolishment of customers’ trust in your brand. After one negative experience, 51% of customers will never do business with that company again.- NewVoiceMedia […]
In-House vs. Outsourced Customer Service: Pros and Cons
Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team. Businesses that pivot around great customer services are the ones that enjoy maximum growth. This was proved when Microsoft polled 5,000 people around the world, out of which about 96% claimed that customer service is a […]
Using User generated Content. How Top Brands Are leveraging?
Who do you trust more, before purchasing a product or service: the brand, a fellow consumer, or user generated content? Eighty-three percent of online respondents in 60 countries say they trust the recommendations of friends and family over traditional advertising. That’s why top brands and marketers incorporate user-generated content(UGC) into their marketing efforts to win […]
Why Is Color Psychology Important In Marketing And Branding?
Last Updated: You have to admit it – Colors play an important role when it comes to branding and marketing. Why? Because of the correlation between the psychology of color and persuasion. And understanding color psychology can be vital for marketers to drive desired responses from the consumers. But most of today’s marketing conversations on […]
Boost Referral Programs with the Right Customer Service Script
Word of mouth has always been one of the most powerful contributing factors for the growth of any business, and 85% of businesses believe referrals are the best way to increase customers. Happy customers will always be your best brand advocates and help you to acquire new consumers at a lower cost than you can […]