Affordable Answering Service Ever in Austin

Industry averages show a nationwide turnover rate of 45% for customer service. This staggering rate of attrition signifies the difficulties of maintaining an in-house team of customer support for any and every company in the US.
Contact Us

Helplama USPs

Plans start at $20/month

We deliver best in class answering services in Austin which are specially designed to cater to low volume businesses. Our per month plans start at an industry-beating $20/month.

Most Affordable Pricing @ 70c/min

We render volume based services which include cost effective pay-per-call answering services. Our per minute pricing starts from as low as 70 cents/minute, which is the most affordable option you’ll find across the market.

Local Austin Based Agents Available

If your business requires local support, we can ensure that the agents representing your company are Austin based so that they can help your callers with local knowledge of the city and business communication standards.

Direct messaging with Agents

What can be better than your agents being able to message you directly about critical issues and you replying back with instructions even during calls. Order status update or passing critical information to callers, we facilitate that direct communication between you and the agents so that your callers can get a much more seamless experience.

Outbound calls

Imagine your most valued customers receiving personalised updates about their order over a special phone call made by your assistant. We are here to offer you the facility of outbound calls incorporated within your answering service operation. Just message your assistant, ask them to call Joe and they’ll handle the rest.

Virtual Assistants, NOT call center agents

Once we assign an agent to you, they will be assigned to your team long term. You will get to know them on a first name basis and over time, these dedicated agents will come to understand your industry as well as the workings of your company in great detail, making your callers feel like they’re talking to an industry expert and not just a ‘receptionist’.

Get Started

The other cities we are covering

Glens Falls
Ithaca
Kingston
New York City
Niagara Falls

SMEs in Austin

According to Forbes, Austin is the second fastest growing city in the US. It is the second most populous state capital after Phoenix, Arizona, and sports a population of 964,254 people. Being so, it is no wonder that Austin has a strong industrial base as well as a growing business community earning a Gross Metro Product of $134 Billion. Home to the headquarters of many technology companies, Austin is often referred to as “Silicon Hills”. Music is also a fast developing area of business in Austin. In fact the city takes pride in its small local businesses. So, if you are a small or medium sized enterprise based out in Austin, for you to be able to serve your customers in a better and efficient way, it is imperative to have at least a virtual call answering service which can also act as your virtual receptionist cum virtual assistant. We, at Helplama, will make every one of your calls count because we strive to provide the best in class answering services in the whole of Austin.

Cost Effectiveness of Outsourcing

In today’s time, it is pretty expensive to hire in-house customer service agents. In fact, as per government records, the expense of employing one single full time customer service representative in Austin is around $34,403 per year. Budget being a constraint for many startups, employing a person full time to handle only incoming calls seems such a waste of valuable resources like money, time and manpower. And if you are a mid sized company with a moderate inflow of calls, in-house hiring will only increase your expenses. In such a situation, outsourcing seems to be the only viable option. Outsourcing your answering service to Helplama gives you the facility of getting all your calls answered without missing a single call. Because we understand that every call matters and whether you are a small budding business or a business conglomerate, one missed call is equivalent to a missed opportunity and a lost potential.

Requisite for Special Benefits

Austin being a sprightly and dynamic economy, its population sports a myriad of racially as well as ethnically different people. Similarly there is an equal diversity in the demographics of the city. Facts and figures from government documents show that as of 2018, 34.5% of the entire population of Austin is Hispanic whereas 8.4% of people belong to the age group of 65 years and above. Quite obviously, your customers are a part of this heterogeneous group. So, providing customer support to these people is not the easiest of tasks. Multilingual answering services become exigent to be able to cater to these non-english speaking customers efficiently. And, for baby boomers and seniors, answering service or phone support is a must as research shows that for 90% of baby boomers and seniors in the US, phone support is the most preferred channel for customer service.

Customer Support Services by Helplama

Customer Support

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Outsource Now

Live Chat Answering

Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Outsource Chat

Email Answering

Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.

Outsource Email

Phone Answering Services

Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.

Outsource Calls

Want Domain Experts to handle your Customer Support?

Domain Expertise. Prompt Responses. Flexible Service. US-based Agents.
Get Started