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3 Powerful Customer Satisfaction Questions to Include in your CSAT Surveys

3 Powerful Customer Satisfaction Questions to Include in your CSAT Surveys

Customer Success, Customer Support

CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...
Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store

Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store

Customer Support

Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you...

Outsource Your Customer Support To the Experts!

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