Elevating Customer Service In Logistics
Why Choose Helplama For Your Customer
Service Needs In Logistics?
Why Choose Helplama For Your Customer Service Needs In Logistics?
Order Tracking And Status Updates
At Helplama, we ensure you receive real-time shipment updates. Our dedicated team promptly addresses delays or issues, providing tracking details and estimated delivery times. Trust us to keep you informed every step of the way during shipping.
Shipment Inquiries And Exception Handling
At Helplama, we assist customers with shipment queries and exceptions. Should there be delays, damages, or issues, our proactive team communicates and swiftly resolves them, ensuring a smooth shipping experience. Trust us for proactive management to ensure hassle-free deliveries.
Customs And Regulatory Compliance
Helplama offers details on inventory levels and order management. Our team assists with order adjustments, backorders, and returns inquiries, ensuring smooth inventory management. Count on us for efficient support to optimize your inventory and orders.
Inventory Management Assistance
Helplama offers details on inventory levels and order management. Our team assists with order adjustments, backorders, and returns inquiries, ensuring smooth inventory management. Count on us for efficient support to optimize your inventory and orders.
Billing And Invoicing Support
At Helplama, we manage customer inquiries regarding logistics billing and invoices. Our team prioritizes transparent explanations of costs and resolves billing discrepancies promptly. Rely on us for dependable and transparent billing support.
Transportation Mode Information
Helplama aids customers in understanding various transportation modes—ground, air, and sea freight. Our guidance helps select the most suitable mode for shipments. Additionally, we offer insights on route optimization, transportation planning, and logistics strategies, empowering customers to streamline their supply chain operations efficiently.
Supply Chain Visibility
Helplama equips customers with tools for supply chain visibility, offering insights into inventory, order processing, and transportation updates. Additionally, we assist in the returns process, managing return authorizations, reverse logistics, and optimizing the handling of returned goods for efficient operations.
Carrier Management
Explore a range of carriers with Helplama. Gain insights into their capabilities and performance metrics. Our expertise helps you choose cost-effective and dependable carriers tailored to your specific shipments, ensuring reliable delivery every time.
Our Commitment To Excellence
Unrivaled Support, Exclusively For Logistics
Choose Helplama For Customer Service That Understands The Pulse Of The Logistics Industry. Elevate Your Brand, Enhance Customer Satisfaction, And Propel Your Business Forward With Our Dedicated Support.
What Our Clients Say
Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.
Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.
Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.