Customer Service Blog

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Characteristics-to-Look-for-in-an-Ideal-Customer-Service-Outsourcing-Agency
Characteristics to Look for in an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid...
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Key-Signs-That-Your-Customer-Success-Programs-Are-Working
5 Key Signs That Your Customer Success Programs Are Working
Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won...
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Thinking-of-Scaling-Customer-Support
5 Reasons Why This Is The Right Time To Scale Your Customer Support Operations
As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers and driving...
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How-to-Build-a-Strong-Customer-Service-Philosophy-for-your-Brand
How to Build a Strong Customer Service Philosophy for your Brand?
What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every...
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Tips-on-How-to-Handle-Customer-Complaints-in-Current-Global-Scenario
5 Tips on How to Handle Customer Complaints in the Current Global Scenario
Customers can seem a lot more demanding than usual with the COVID crisis triggering delivery delays and making returns harder....
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The-Future-of-Customer-Loyalty-Programs-Post-COVID-19
The Future of Customer Loyalty Programs Post COVID-19
The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes...
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How-Outsourcing-Customer-Support-is-More-Relevant-for-Businesses-Post-COVID-19
How Outsourcing Customer Support is More Relevant Since COVID-19
The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though...
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How-to-Leverage-Email-Tracking-to-Provide-a-Great-Customer-Experience
How to Leverage Email Tracking to Provide a Great Customer Experience
As a marketing channel, email has received more than its fair share of flak for being too easy to ignore and be regarded...
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Customer-Service-Skills-that-Can-Set-You-Apart
5 Customer Service Skills that Can Set You Apart
From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise....
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Key-Signs-That-Your-Customer-Success-Programs-Are-Working

5 Key Signs That Your Customer Success Programs Are Working

Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the cost of customer acquisition is steadily increasing. With the coronavirus pandemic profoundly altering customer behavior, many e-commerce business owners are desperate for answers.  However, a small number

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How-to-Build-a-Strong-Customer-Service-Philosophy-for-your-Brand

How to Build a Strong Customer Service Philosophy for your Brand?

What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every time. It is one of those things that everyone intuitively understands but cannot articulate so easily. Don’t be surprised if your agents’ interpretation of what constitutes great customer

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The-Future-of-Customer-Loyalty-Programs-Post-COVID-19

The Future of Customer Loyalty Programs Post COVID-19

The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes of brands across the world. While e-commerce stores witnessed a surge in business as entire nations went into lockdown, customers have been more conscientious in their choice of products and

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How-Outsourcing-Customer-Support-is-More-Relevant-for-Businesses-Post-COVID-19

How Outsourcing Customer Support is More Relevant Since COVID-19

The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though growth in e-commerce volumes has accelerated much faster than expected, there has also been a significant shift in consumer behavior. Demand has not been uniform across all e-commerce product categories with

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Customer-Service-Skills-that-Can-Set-You-Apart

5 Customer Service Skills that Can Set You Apart

From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise. After all, it is that one thing your competitors cannot replicate. Small businesses like online e-commerce stores are ideally placed to build a personal connection with customers than their larger competitors.

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