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Can Outsourced Voice Support Really Understand Your Brand and Delight Your Customers? Yes! Here’s How…
The debate over outsourcing customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center - with core competence in building and scaling voice support teams - is undeniable to an online store...
Looking for Outsourced Customer Support Service? Here are 9 Points to Consider before Choosing one
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer...
15 Best Live Chat Software: Comparison After Using In 2020
Try Our FREE Live Chat Software Suggester There are dozens and dozens of live chat softwares and they come with so many bells and whistles, that it can end up being a daunting task to find the best one for your specific use case. Reading several blog posts on the...
When not to use chat bots
Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users...
15 Best Live Chat Software Solutions We’ve Used
15 Best Live Chat Software Solutions We’ve Used When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what's popular, but it won't necessarily be the best option for your specific needs and...
List of Best Outsourcing Companies in USA
Business Process Outsourcing (BPO) is a great way to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy...
How to Outsource Customer Support?
Once you are crystal clear about why your business needs outsourcing, you have to think about how to outsource customer support and ways to go on with the outsourcing process. Many aspects have to be brought into consideration such as pricing, infrastructure,...
Why Outsource Customer Support: A Definitive Guide
The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers' queries start overflowing or you miss out on time due to a void in customer...
