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Customer-Support-Outsourcing-Trends
Customer Support Outsourcing Trends: How Has It Evolved to Be the Perfect Way to Manage Customer Queries?
Since the mid-90s, customer support outsourcing has been growing at a rapid pace to satisfy the ever-increasing demand for...
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How-to-Leverage-Social-Media-Platforms-to-Drive-Sales-for-Your-Ecommerce-Stores
How to Leverage Social Media Platforms to Drive Sales for Your Ecommerce Stores?
If you’re an online e-commerce store owner, you probably have used social media one way or another to market your products....
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Challenges-of-Outsourcing-Voice-Support-and-How-to-Overcome-them
Challenges of Outsourcing Voice Support: How to Overcome them
Being kept on hold for 20 minutes by a call center agent on the other side of the world is the last thing anyone wants in...
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9-Creative-and-Easy-Ways-to-Surprise-and-Delight-Your-Customers
9 Creative and Easy Ways to Surprise and Delight Your Customers
If you want to make a lasting impression on your audience and retain them longer, creating a delightful customer experience...
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5-Reasons-Why-Its-High-Time-You-Should-Outsource-Customer-Support-for-Your-Business
Outsource Customer Support: 5 Key Reasons for Your Business
To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages...
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Can-outsourced-voice-support-really-understand-your-brand-and-delight-your-customers
Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!
The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of...
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Looking for Outsourced Customer Support Service? Here are 9 Points to Consider before Choosing one
9 Key Factors To Consider When Choosing Outsourced Customer Support Service
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given...
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Live chat outsourcing services
15 Best Live Chat Software: Comparison After Using In 2020
Try Our FREE Live Chat Software Suggester. Try Our FREE Live Chat Software Suggester There are dozens and dozens of live...
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when not to use chatbots
When not to use chat bots
Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous...
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9 Key Factors To Consider When Choosing Outsourced Customer Support Service

Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer service without compromising on quality. The average product life cycles of some e-commerce

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When not to use chat bots

Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users and customers but overusing chatbots can land you in trouble. For

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