Customer Service Blog

Learn Customer Service Best Practices by our Experts

Why-Do-You-Need-a-Customer-Centric-Marketing-Strategy-and-How-to-Build-One
Why Do You Need a Customer-Centric Marketing Strategy and How to Build One
The challenges of marketing to customers in the midst of a pandemic have been a catalyst for innovation. Customer churn is...
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7-Best-Practices-to-Provide-Best-in-Class-SaaS-Support
7 Best Practices to Provide Best-in-Class SaaS Support
The COVID-19 pandemic has only accelerated the scorching pace of SaaS adoption around the world. Gartner reports that the...
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How-to-Incorporate-Accountability-among-Your-Customer-Service-Agents
How to Incorporate Accountability among Your Customer Service Agents?
Doing the right thing, the right way is a critical part of doing business, not just for e-commerce stores, but for any commercial...
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Customer-Service-Software
Choosing the Right Customer Service Software for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel...
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Customer Service Tips
5 Customer Service Tips Businesses Can't Afford to Forget
Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought...
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How-to-Write-an-Effective-Apology-Email-to-Angry-Customers
How to Write an Effective Apology Email to Angry Customers (with Examples)
For customer support teams, a typical day at work is almost always a mixed bag of experiences. On one hand, there is the...
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What-is-Customer-Support-Automation
Customer Support Automation Enhances Customer Experience
Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining...
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omni_channel
Why Omni-Channel Customer Feedback Can Make (or Break!) Things For Your Business
  Oftentimes, businesses can end up being completely deaf and blind to their customer pain points.  Why does that happen,...
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Your-Customer-Service-Should-Team-Up-With-Sales-and-Marketing
Why Customer Service, Sales, and Marketing Should Team Up
Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales...
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7-Best-Practices-to-Provide-Best-in-Class-SaaS-Support

7 Best Practices to Provide Best-in-Class SaaS Support

The COVID-19 pandemic has only accelerated the scorching pace of SaaS adoption around the world. Gartner reports that the SaaS market will grow 10.5% by the end of this year. Given the massive opportunity, SaaS businesses are gearing up to extend their existing products to new use cases and adding

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Customer-Service-Software

Choosing the Right Customer Service Software for Your Business

The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to software tools, manual processes for

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Customer Service Tips

5 Customer Service Tips Businesses Can’t Afford to Forget

Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought from you before, online shoppers can form opinions about you based on what others are saying about you, both online and off. That is why satisfied customers are the best possible

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What-is-Customer-Support-Automation

Customer Support Automation Enhances Customer Experience

Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift. According to a study by business messaging platform, Intercom, more than

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Your-Customer-Service-Should-Team-Up-With-Sales-and-Marketing

Why Customer Service, Sales, and Marketing Should Team Up

Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales team converts prospects into customers, the marketing team finds the best way to convey the value behind your product. Together, they help you differentiate yourself and avoid having to

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