Customer Service Blog

Last Updated: Let’s face it: Customer service can make or break your business. In fact, according to a recent Microsoft study, 96% of customers say customer service is crucial when deciding whether to stay loyal to a brand. What does this tell us? Simply put, people remember how you make

Last Updated: In the competitive world of software-as-a-service, delivering top-tier customer experiences is more important than ever. As we enter 2025, businesses must go beyond basic troubleshooting to build lasting relationships with their users. In fact, a recent report reveals that 73% of customers will switch to a competitor after

Last Updated: In an increasingly fast-paced digital world, customers want immediate assistance. According to Hubspot, 90% of consumers say an “immediate” response is important or very important when they have a customer service question. Live chat is one of the most effective ways to do this. But while it’s important to move

Last Updated: In today’s cutthroat business environment, aligning your customer service management strategies with your business goals isn’t just a nice-to-have; it’s absolutely vital. Research from HubSpot shows that 93% of customers will likely make repeat purchases if they receive excellent service. These numbers tell us: customer service isn’t just a support function

Last Updated: Nashville is home to a thriving business scene, and finding the right marketing agencies in Nashville can make all the difference for brands looking to grow. With the global digital marketing industry projected to reach $1.3 trillion by 2033, businesses are investing heavily in expert marketing services. In

Last Updated: Choosing the right budget-friendly customer support services is crucial for businesses looking to deliver excellent customer experiences without overspending. Studies show that 86% of customers are willing to pay more for great service, making quality support a key factor in customer retention and revenue growth. However, not all

Nashville’s PR industry is booming, with revenues growing over 40% from 2015 to 2020—more than double the national average. With businesses and brands seeking expert communication strategies, the demand for top-tier PR agencies in Nashville has never been higher. In this article, we explore the top 10 PR agencies in

Last Updated: The online gaming industry is thriving like never before. In 2024, the global gaming market was valued at $245.1 billion and is projected to grow at a CAGR of 13.4% from 2024 to 2030. With over 3.09 billion gamers worldwide, the need for effective gaming customer service has