Elevate Your Pharmaceutical Customer Service With Helplama
Your Trusted Partner For Pharmaceutical Call Center Solutions
Why Choose Helplama For Your
Pharmaceutical Call Center Needs?
Welcome to Helplama, where we specialize in providing exceptional customer service solutions tailored for the pharmaceutical industry.
With a team of dedicated professionals, advanced technology, and a deep understanding of pharmaceutical operations, we’re poised to be your reliable call center partner.
Expertise In Compliance
Our team is well-versed in pharmaceutical industry regulations, ensuring every interaction is handled with precision and confidentiality.
24/7 Support
We offer round-the-clock availability, ensuring that your customers receive the support they need, whenever they need it.
Customizable Solutions
Our services can be tailored to meet the specific requirements of your pharmaceutical business, whether it's handling product inquiries or managing appointment scheduling.
Our Pharmaceutical Call Center Services
Product Information Hotline
We provide accurate and detailed information about your pharmaceutical products, ensuring customers are well-informed.
Adverse Event Reporting
Our team follows strict protocols to handle adverse event reports, ensuring compliance with regulatory requirements.
Order Management
We handle orders, track shipments, and ensure timely delivery, contributing to a seamless customer experience.
Why Helplama?
Regulatory Compliance
- At Helplama, safeguarding your data is our pledge.
- We implement stringent technical and organizational measures to protect the confidentiality, integrity, and security of Customer Data.
- Our commitment to compliance ensures that our practices align seamlessly with pharmaceutical regulations, including data protection and privacy laws.
- Your customer interactions are securely managed, adhering rigorously to legal standards.
Product Knowledge And Medical Expertise
- Helplama offers a vast international network, providing access to local customer support agents well-versed in your industry.
- Our commitment involves sourcing talent with expertise in pharmaceutical products and medical terminology.
- Customer inquiries on medications, side effects, and usage instructions are handled with precision by our experienced agents.
- Our network ensures tailored expertise, catering to your specific needs, regardless of your location.
Adverse Event Reporting
- Helplama agents undergo rigorous training in managing adverse event reporting, medication side effects, and pharmacovigilance queries.
- This training ensures meticulous documentation and enables swift, accurate reporting in adherence to regulatory standards.
- Count on Helplama's expertise to handle adverse reactions to medications with precision.
- We guarantee compliance and prompt resolution of pharmacovigilance-related concerns.
Compassionate And Empathetic Communication
- Helplama prioritizes your brand's voice and customer connection.
- Agents are trained based on your past customer service interactions to maintain your brand's tone and empathy in every conversation.
- Our team excels in compassionate and effective communication, particularly when addressing health-related concerns.
- Customers receive personalized care aligned with your brand's values, fostering genuine connections during sensitive interactions.
Security And Confidentiality
At Helplama, safeguarding your sensitive health information is paramount. We take proactive measures, implementing stringent technical and organizational safeguards to ensure the utmost protection, confidentiality, and integrity of your Customer Data. Our commitment extends beyond compliance with data protection policies and applicable laws—we go the extra mile. Helplama is dedicated to fortifying the security and integrity of your personal and Usage Information, ensuring robust protection aligned with our Security Policy and industry standards.
What Our Clients Say
Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.
Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.
Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.