Outsourced customer support that feels like having your own remote customer service team.

We provide specialized customer service outsourcing for small businesses, and manage & enhance their customer support as they scale. Hiring an in-house customer support team is not an easy task, can be expensive, and inconvenient as your employees most likely can’t serve your customers 24×7. So, outsourcing customer service would be an affordable and smart idea for your small business.

 

Hire dedicated local live chat agents with expertise in your domain to engage your customers and answer their queries and concerns in real-time.

 

Best-in-class email support services backed by specialized agents with specific skills to fulfill your business’s email support needs.

 

Pay as you go telephone answering services with the appropriate tone, accent, verbiage, and cultural background to cater to your customers’ specific needs.

 

To ensure a superior customer service experience, we test our agents on YOUR chats and different customer service scenarios. They are only allowed to interact with customers once they successfully pass the tests.

 

To ensure a superior customer service experience, we test our agents on YOUR chats and different customer service scenarios. They are only allowed to interact with customers once they successfully pass the tests.

Operations Manager

”Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

CEO, PlugYourHoles

 

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.”

Customer Service Manager, Vitaly Design

 

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.”