Last Updated: April 2024
Explore the top Kustomer alternatives and competitors that redefine customer service solutions. From intuitive Kustomer serv apps to robust features, discover the perfect Kustomer alternative for seamless support.
In a landscape where 96% of customers prioritize customer service in shaping decisions and brand commitment, these curated Kustomer alternatives and competitors provide innovative solutions.
Elevate your overall customer experience with these carefully chosen options.
Table of Contents:
What is Kustomer?
Kustomer is a customer support solution to provides quick, personalized customer service by entrusting agents with all the data they require in a single timeline view. This platform concentrates more on conversations rather than tickets.
With the Kustomer app, users can extend the functionality of the platform and support integrations with other services.
This app has powerful intelligent automation capacities to eliminate dreary manual tasks.
Why search for Kustomer competitors?
- Kustomer is a bit expensive. Also, they do not have a free version and do not offer a free trial.
- The documentation provided for workflows is weak. If you don’t know Javascript, you’ll struggle to write your workflows.
- Kustomer doesn’t cater to all the needs of e-commerce since it is not a tool built specifically for eCommerce.
- The layout is discouraging. You should spend some hours learning the nuances and it will take some time to produce value from this product.
1. Saufter (Overall ratings: 5/5⭐, 7 reviews)
Saufter is the leading Kustomer competitor that provides fully managed customer service solutions for ECommerce stores. Its AI system for managing returns and e-mail drafting will significantly reduce your team’s workload and increase productivity.
Pros:
- Saufter comes with an in-built portal to automate returns and exchanges. It allows your customers to automatically choose the items they wish to return or exchange, and place exchange orders based on your policies.
- All the messages and important events in a customer’s history are inside a single view. You’ll be able to see when an order was placed, returned, or when a return was requested.
- Integration with the most popular social media platforms like Facebook, and Instagram.
- Offers one-click integration with the most popular e-commerce platforms including Shopify, Magneto, and Woocommerce.
Cons:
- Users reported some workflow issues, which have since been resolved.
- Grouping requests by issue type lacks flexibility.
Pricing
Personalized pricing
2. Zendesk (Overall ratings: 4.3/5⭐, 5,796 reviews)
Zendesk provides cross-channel support to customers and easy-to-use tools to your agents. This platform offers live chat features, a customizable front-end portal, and integration with many apps like Salesforce and Google Analytics. They provide services in the field of sales as well as customer service.
Pros:
- It integrates with almost all the apps and caters to industries from every sector.
- The live chat tool is tremendous. It provides behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
- The FAQ-building feature provided by Zendesk is also remarkable. You can add the most asked questions by your customers in the FAQ.
Cons:
- Zendesk is problematic to learn and understand without a comprehensive demo.
- Like Kustomer, Zendesk is also not made for e-commerce brands and lacks the specific requirements of e-commerce.
- The collaboration feature is only basic. So it is not simple to collaborate with your teammates.
Pricing
$19/agent/month with free trial
3. Gorgias (Overall ratings: 4.6/5⭐, 504 reviews)
Gorgias is a customer service platform that helps support agents to deliver great customer support seamlessly. It enables your team to manage your entire support system from one location and they don’t have to switch between tools.
Pros:
- They integrate with Shopify, BigCommerce & WooCommerce.
- Gorgias integrates with popular social media platforms like Facebook, Instagram, etc. where you might receive a support query.
- Custom tags are another peculiarity that enables you to tag conversations for future reference.
Cons:
- Not simple to set up and use. Takes time to learn and understand its technicalities.
- It is difficult to collaborate using Gorgias. It is arduous to hand over a conversation to a different support agent in your team.
Pricing
Sign up for free; $10/month
4. Freshdesk (Overall ratings: 4.4/5⭐, 3,078 reviews)
Freshdesk offers you a help desk as well as a knowledge base. It comes with a set of features that makes it an all-inclusive customer service tool for various companies from different sectors. Freshdesk creates a community forum where customers can raise questions and get answers instantly.
Pros:
- It provides Omnichannel customer service. They integrate with different channels like live chat, Apple Business Chat, WhatsApp, email, and Facebook.
- Freshdesk converts agent responses into knowledge-based articles.
- Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when they meet the requirements. Answer bot helps customers to find the right answers quickly.
Cons:
- Freshdesk is not easy to understand. It isn’t a tool that you can champion in minutes. You might need to watch a demo and a few hours to understand how everything works.
- They don’t support multi-branding.
- Not quite affordable, especially if you want to unlock the main features.
Pricing
Experience its features risk-free for 14 days, then continue for just $12.02/agent per month annual billing.
5. Gladly (Overall ratings: 4.7/5⭐, 869 reviews)
Gladly is a customer service platform that makes customer service radically personal. This platform focuses on engaging customers, not tickets. Gladly is designed with people at the center and enables a lifelong customer conversation across all channels.
Pros:
- When compared to Kustomer, Gladly is easy to set up.
- Develop a revenue-minded culture among your agents to make hyper-personalized recommendations and capture customers with high purchase intent.
Cons:
- It takes a while to adjust to the layout and design.
- You have to be cautious to not have multiple tabs it open or it will affect your analytics
Pricing
$180/hero per month
6. Front (Overall ratings: 4.7/5⭐, 2,001 reviews)
Front is a customer service platform that seamlessly combines emails, apps, and teammates into a single screen. If you are using Front, your team will get a 360-degree view of all customer information next to every message. Your team can improve performance with Front’s workflows that automate manual tasks and analytics.
Pros:
- With Front, you can reach your customers through multiple platforms, viz. email, calls, SMS, Live Chat, Facebook & WhatsApp.
- Collaboration is pretty good in Front. You can tag team members to certain tickets, assign tickets, snooze/close tickets, etc
Cons:
- Not specifically built for e-commerce and lacks the specific requirements needed for the same.
- Email syncing is not proper sometimes.
Pricing
$59/seat/mo billed annually
7. Delightchat (Overall ratings: 4.7/5⭐, 253 reviews)
Delightchat is a customer service and marketing tool designed for e-commerce. With Delightchat you can reply to customers across all channels, and collaborate with team members on customer queries.
Pros:
- Collaboration is pretty easy. You can collaborate with your teammates easily within the app.
- Integrates with WhatsApp, Instagram, and other modern channels.
- You can set up automation rules that will check for keywords like “refund” in your incoming messages, and automatically reply with the refund policy link.
Cons:
- No integration with eCommerce platforms like BigCommerce, WooCommerce & Magento. They only integrate with Shopify.
Pricing
Try it free for 14 days, and enjoy ongoing access for only $49 a month + WhatsApp charges.
8. Richpanel (Overall ratings: 4.6/5⭐, 87 reviews)
Richpanel is a live chat tool that allows your team to monitor and resolve customer service issues efficiently. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the eCommerce data and order actions in one place for fast and personalized eCommerce support.
Pros:
- User-friendly platform
- Single platform to store customer information.
- They provide a self-service portal.
Cons:
- Richpanel doesn’t provide multilingual back-office support options.
- They limit the number of orders you can process on their platform.
Pricing
Start free trial and upgrade to $9 for 3 agents/month
9. Re:amaze (Overall ratings: 4.6/5⭐, 138 reviews)
Re:amaze is an amazing helpdesk software for e-commerce brands. You can seamlessly resolve customer queries using Re:amaze. It aims to help you support customers across channels, talk to customers in real-time, and create a self-service portal.
Pros:
- Re:amaze has a customizable live chat tool.
- They also provide an instant check order status bot. It also has a FAQ-search, a status page that helps you know if your order is delayed, and pre-built bots.
- Re:amaze integrates with most e-commerce platforms like Shopify, BigCommerce, WordPress, Magento, and more.
Cons:
- Re:amaze concentrates more on tickets than conversations and often fails to build a relationship with the customer
- The collaboration function is difficult to operate.
- Re:amaze is expensive. If your tickets increase you might add more agents and this will cost you high.
Pricing
$29/team member per month; 14-day free trial
10. Intercom (Overall ratings: 4.5/5⭐, 2934 reviews)
Intercom transforms customer interactions into personalized experiences, serving as a powerful Customer Experience Platform (CXP) that facilitates meaningful conversations for businesses.
Pros:
- Intercom enables businesses to connect with customers through various channels, enhancing communication flexibility.
- The platform focuses on transforming customer interactions into personalized experiences, fostering a more tailored and engaging customer journey.
- Intercom helps businesses actively engage with customers, leading to increased satisfaction and improved customer loyalty.
Cons:
- Integrating Intercom with existing systems or workflows may be complex, and businesses may face challenges in ensuring seamless integration.
- Businesses with complex customer relationship needs may find it essential to explore supplementary tools for a more comprehensive approach.
Pricing
$39/sear/mo with a 14-day free trial
11. Kayako (Overall ratings: 4.0/5⭐, 215 reviews)
With a user base exceeding 131,000 agents globally, Kayako stands out as a dependable helpdesk solution, facilitating seamless customer support and interaction management across diverse channels.
Pros:
- With Kayako’s helpdesk software, you can effortlessly handle customer requests and conversations from various channels.
- Provide better support to your customers and maintain a personal touch as your business expands.
- Enjoy a frictionless customer service platform that simplifies the support process for both your team and customers.
Cons:
- Users have observed that when compared to other prominent help desk solutions, Kayako’s interface, and workflows might offer less flexibility for customization.
- Despite Kayako providing a range of pricing plans, crucial features are only accessible in the higher-tier plans.
Pricing
Personalized
12. HappyFox (Overall ratings: 4.5/5⭐, 129 reviews)
Discover HappyFox, the cloud-based customer support platform equipped with intuitive features and a modern interface, enabling businesses to transcend ordinary service and become customer support superheroes.
Pros:
- Being a cloud-based solution, HappyFox offers accessibility, flexibility, and the ability to manage customer support from anywhere with an internet connection.
- The platform provides automation features, including ticketing and routing, which help streamline workflows.
- HappyFox allows businesses to create and maintain a knowledge base that can be beneficial for customers seeking self-help.
Cons:
- Some users have reported that the analytics and reporting capabilities in HappyFox may be limited compared to other help desk solutions.
- HappyFox may not offer as robust social media integration compared to some other help desk solutions.
Pricing
$39/agent/month
Conclusion
By exploring these Kustomer alternatives & competitors, businesses can tailor their approach to meet diverse needs and preferences, ensuring enhanced customer experiences and operational efficiency. With a range of options available, finding the perfect fit becomes an empowering journey toward optimized customer relationship management.
So, identify your customer service needs and look for a helpdesk that fulfills them.
Still confused? To make it easier for customers to contact your service team while also empowering your agents to provide the best service available, the Saufter could be the option for you.
