What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to...
Achieving customer delight is rarely a linear process. It requires commitment and the ability to adapt processes and systems over a period of time. Why? Customers come in all shapes and sizes. The classic one size fits all approach is a recipe for failure. Over the...
Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice...
In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer support response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown....
Quality – the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest...
