Understanding Customer Service Requirements for Small Businesses
Achieving customer delight is rarely a linear process. It requires commitment and the ability to adapt processes and systems over a period of time. Why? Customers come in all shapes and sizes. The classic one size fits all approach is a recipe for failure. Over the...
Want to Improve Your Customer’s Post-Purchase Experience? Provide Them Voice Support!
Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice...
Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up
In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer support response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown....
Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!
Quality – the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest...Outsource Your Customer Support To the Experts!
