Challenges of Outsourcing Voice Support: How to Overcome them


Being kept on hold for 20 minutes by a call center agent on the other side of the world is the last thing anyone wants in the middle of a busy day. Poor comprehension and articulation skills, lack of product knowledge and little to no authority to make exceptions to the procedure are some of […]

9 Creative and Easy Ways to Surprise and Delight Your Customers


If you want to make a lasting impression on your audience and retain them longer, creating a delightful customer experience has to be on the top of your growth agenda. Over the years, online businesses have realized that the typical customer journey – from the on-site buying experience to the unboxing of a product – […]

Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!


The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an online store owner. This is because online businesses rarely have the bandwidth to invest in […]

List of Best Outsourcing Companies in USA

Top 10 BPO outsourcing companies in USA

Business process outsourcing (BPO) is a great way for outsourcing companies in the USA to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy decision to make. That’s because delegating your business processes […]

Why Outsource Customer Support: A Definitive Guide

outsource customer support

The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer engagement past the working hours. Hence, you can miss a huge chunk […]