When not to use chat bots

When not to use chat bots

Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users...
List of Best Outsourcing Companies in USA

List of Best Outsourcing Companies in USA

Business Process Outsourcing (BPO) is a great way to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy...
Why Outsource Customer Support:    A Definitive Guide

Why Outsource Customer Support: A Definitive Guide

The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer...