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5 Great Customer Service Tips for Small Businesses to Beat the Big Ones

5 Great Customer Service Tips for Small Businesses to Beat the Big Ones

Customer Retention, Customer Support

Customer service is now the biggest brand differentiator for businesses of all sizes. Great overall customer experience is now considered to be a more important factor than just the price and product quality. Customers prefer brands that make them feel valued. In...
5 Ways Customer Satisfaction Correlates with Business Results

5 Ways Customer Satisfaction Correlates with Business Results

Customer Retention, Customer Success

Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing...
Want to Improve Your Customer’s Post-Purchase Experience? Provide Them Voice Support!

Want to Improve Your Customer’s Post-Purchase Experience? Provide Them Voice Support!

Customer Support

Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice...
Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up

Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up

Customer Support

In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer support response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown....
Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!

Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!

Customer Support

Quality – the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest...
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